issues

  1. Unusual Outbound Dialing issue

    We are having an issue with 3CX that we cannot seem to get any answers on, and I am banging my head on a wall trying to figure this out. We have been using 3CX for close to the past 10 years, while we have had our ups and downs with the software, we have not really had any real issues affecting...

  2. Exceed license limits - part 2

    I had an earlier thread, marked as resolved, about exceeding license limits. We bumped our licenses from 4 simultaneous calls to 8, and today something similar occurred again. The dispatcher comes in, has 53 voicemail messages and calls in via his desk phone (Fanvil X6U V2 - FW 2.12.16.20) to...
  3. jasonhille

    Solved Upgraded to v18, but v18.0.2.314 Web Client Update fails

    We upgrade all of our customer's 3CX to v18. One of our clients upgraded to v18 successfully and the PBX is operational, but the PBX reports that there is an update for the Web Client (see attached image). The web client install freezes the PBX and since it is an update, it stops all the...

  4. Chrome Extension issues

    Hello, Multiple times per day my users: -Cannot answer calls -Cannot make outbound calls -Cannot click to call despite this being activated. A quick and dirty way they have been resolving this issue is to access the chrome extension options and untick and then re-tick the boxes. This was a...
    • Andy Veal
    • Thread
    • chrome extension error extension issues
    • Replies: 20
    • Forum: Web Client

  5. Cosmote Sip Trunk forbidden.

    Hi there to all Sorry for posting again about ote-cosmote sip trunk issues but i didnt found any working answer. i was working really well till the system fail. i don't know how i achieve it but it was working following the same settings. now in a new installation i am trying to configure again...

  6. Issue listening to calls

    Hello, One of our users is having issues when they are trying to listen to calls that their team are on. This worked normally up until around 2 weeks ago, no changes were made to the config for the users extension. 3cx was updated to version 16 from 15. They are able to listen to some users but...

  7. Solved Intercom does not work on some phones

    I have a PBX with 60+ extension. All of the phones are set up in stun mode. The operator answers all calls that come in and forwards them to the appropriate ext. She likes to intercom into an office and tells the person that they have a call parked. The problem that I am running into is that...
  8. theMightyMacBoy

    Forward To Cell Call Handoff

    Basically what I'm trying to figure out is if when an outside person calls an internal extension and the call rings on desk phone and cell phone, when the user answers the call on their cell if there is any way to hand that call between the outside person's carrier and the user's cell carrier...

  9. Voice mail menu not accessable.

    I am unable to access the voice mail menu when dialing the voice mail menu extension while the digital receptionist message is playing. When I dial the extension I am placed on hold for a second and then sent back to the digital receptionist. The voice mail menu extension number is 9999. This...
  10. Michael Menor

    Solved Fax Server Issues - 488 Not Acceptable Here

    Hi everyone, We're pretty new to the 3CX Fax Server feature and we can't seem to get this (simple) feature to work. All we need is for Fax to Email to work. I opened up a support case with 3CX and they state that the trunk provider will need to support T.38 on their end. I've confirmed with two...
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