license error

  1. gregory.b

    Issue with License

    Dear all, I have an issue with a 3CX license that doesn't seems too refresh. We have already renewed the license before it's expiration but when we try to refresh we get this error message. Can you please advise what could this issue come from As thr 3CX was working find before External...

  2. 3CX v20 Update 3 - License Error

    Hello, I have a question regarding license activation for 3CX v20 Update 3. As stated we have most of our customers on 3CX v20 Update 3 and get the following error in the License field: _i18n.LicenseHttpsErr_InvalidTrustedStorage The licenses are all active and in the Dashboard it correctly...

  3. HELP! License Key Is Incorrect

    Hello All, my license key on my on prem Build 18.0.9.31 stopped being able to reach the activation servers and it expired. This opened a huge can of worms and my system is dead in the water. In hopes to upgrade to the latest version 18 and fix the activation servers, I ran a backup, uninstalled...

  4. License Issue

    Hi there, Thanks for your help in advance. Recently I got this error and I can't update 3CX also some call handles are not working properly. Do you recommend reinstalling the PBX server(3cx) again? or is there anything that I can fix this error? I host the server on Digital Ocean., Type...

  5. License error on V18 Update 8(935)

    Hi all suddenly this afternoon our linux instances on premise and self hosted are showing the following error on the license screen "(license_error.HttpsErr_InvalidTrustedStorage)", anyone else know what is causing this or is it a 3CX error. Logging it with them too.

  6. 3CX Product Status Suddenly change to Activation Fail

    Hello, Hope you are all doing well, our client experience an issue were they weren't able to received any incoming call from 2 SIP provider. Upon checking the system, we noticed that the product status change to Activation Fail. We initiate the Refresh License Key Information and the system...

  7. free licence expired

    Hi, I just saw that my free 3cx licence expired expired. I thought it would renew itself because that's what I read in this forum. Should I be worried about the system stopping to work and how do I renew the free licence as it doesn't seem to renew itself?

  8. Perpetual to Annual license

    It appears my system has moved from our perpetual license to an annual license as I just received an expiration notice. Ive seen a few other threads that mention this, but i have not seen a clear resolution. Is there a resolution to this, or do I have to buy support to have 3CX check it?

  9. Perpetual license for previous version (15.5)

    We currently have 2 3CX licenses. One is a perpetual license with active maintenance that we use as our main/primary 3CX server (currently on 15.5). We also have a second license that we used as a failover (also perpetual, version 15.5). Due to a change in how our server was communicating with...

  10. Solved Can nslookup activation.3cx.com but PBX will not refresh license information

    I have been through many other forum posts but none are resolving my issue. I have purchased maintenance which should have been active from 14th September but I get the same error message "Unable to reach 3CX License Activation Server. Confirm that your Primary DNS Server is able to resolve...

  11. License Upgrade

    Hello, We have a professional NFR license and need to upgrade to more than 4 sim calls. We have tried to upgrade but get a message "your license key is already covered by maintenance, this automatically upgrades your license key to the latest versions" We are not trying to update the software...

  12. Solved In-place upgrade of 15 to today upgrade 15.5 License Error - The activation server already Activate

    Dears, I don't know why I'm getting this error message after upgrading version 15 to 15.5 in place upgrade. Update was done on the same PC (Running On Hyper-V). 1. Initial issue was that phone license limit was reached. 2. After checking the license session i see that they is below error...
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