License error on V18 Update 8(935)

[brienf]

Hi all suddenly this afternoon our linux instances on premise and self hosted are showing the following error on the license screen "(license_error.HttpsErr_InvalidTrustedStorage)", anyone else know what is causing this or is it a 3CX error.
Logging it with them too.

 

[Charles_3CX]

Hi Brienf, We are aware of the issue and are currently investigating.

 

[k_nich0392]

I'm having this error on all of my instances, in several cloud environments. Two are waiting on license renewals and it won't update because of it.

 

[RadyAir]

Yup - client called with BLF issues, no active status change
seen it before with a client was switched to FREE because they had not registered (we had but they had not)

I can confirm today this issue is affecting my clients - the one above is currently on .935
and my own in house system. cannot refresh license info
They are investigating - we did have another AWS issue with Automate RMM this morning. brief. let's hope this is too.,

https://www.3cx.com/community/threa...vation-failed-license_error-httpserror.50217/
same error back in 2017

 

[Tecnotel Servizi]

Hi,
I have the same problem: license_error.HttpsErr_InvalidTrustedStorage
Please resolve the problem soon.
Thank you

 

[PatM]

Add another one to the list of affected users with a new license trying to get registered.

 

[SnakeRiverWebDevelopment]

We are working on this, its an issue with SSL.com certificate. Unfortunately its going to require an update to be installed. However all systems will continue to work you can just not renew your subscription at this point. We hope to have an update within 24 hours. Apologies for this inconvenience.

We will just have to wait

 

[k_nich0392]

Yes, this does affect systems that have an expiring license that expire TODAY but have been actually renewed but our systems cannot reach out for updated license information, so if it's not fixed by tonight, I have systems that have purchased renewals that still will expire. Updated SSL certificate shouldn't take this long to resolve.

 

[CPMM]

On trying to deploy new system:

 

[CPMM]

Several wasted hours before reading this post.

 

[SnakeRiverWebDevelopment]

I reinstalled the new system thinking I did something wrong, but here we are

 

[PatM]

Several wasted hours before reading this post.

Same here. Thought I lost my mind spinning up a new instance on a new computer for a client, so un-installed and re-installed a few times till I found this thread with the exact same issue. Hopefully it is resolved soon enough.

 

[CPMM]

Same here. Thought I lost my mind spinning up a new instance on a new computer for a client, so un-installed and re-installed a few times till I found this thread with the exact same issue. Hopefully it is resolved soon enough.

Fingers crossed.

 

[Sebastião Figueiredo]

Today, when installing a new system on a client, the same error appears. As we are in the testing phase, we would validate later, but I see that the error is systemic.

Including informing that the maintenance has expired. This is a POC license, just for the customer to test.

 

[Charles_3CX]

Hi All please see this post: https://www.3cx.com/community/threads/update-8b-fixes-a-license-certificate-error.122481/

 

[DixIT]

Hi there, we where impacted too and unfortunately we are in the middle of a brand new On premise installation so our product is not active and updates are not available either. What to do ? Please...

 

[bb9]

We are trying to activate a new licence and new instance. How do we get an update on a new instance as updates need an active licence.

 

[Sebastião Figueiredo]

Maintenance Expired...

 

[DixIT]

Hi All please see this post: https://www.3cx.com/community/threads/update-8b-fixes-a-license-certificate-error.122481/

Dear Charles, as you can read here, the fix cannot be applied to many of us with a breand new installation. No updates are available since the license cannot be validated.
I have already sent my licence number to 3CX by support form but no answer.

Please help !

 

[SteveITS]

Thanks for posting, I was just about to start a new install. For those of you that are partners, I usually install with a trial license anyway then purchase the correct size. I wonder if that is allowed? Perhaps I should wait until tomorrow, when (hopefully) the ISO is updated.