music on hold

  1. Music On Hold for different Ring Groups

    Hey, I have a situation where two companies are merging and there is a requirement to call each others extension, page each other, etc. I have both companies on a 3CX install now and all is working well. Except Music On Hold. The main company in Canada who's 3CX we are using has a custom on...

  2. Unique Music On-Hold for Queues

    Hi All, I wanted to ask if it had been considered to allow us to apply unique music on-hold to call queues? I'm aware that the option to set Music on-hold is available within Queues but this merely controls what the caller hears prior to the call being connected to an agent. i.e. RingRing.wav...
    • Mike Clouter
    • Thread
    • music music on hold music on-hold queue
    • Replies: 35
    • Forum: Server

  3. Music on Hold License

    Hi All. The Irish Music Rights Organisation (IMRO) has been charging a client of ours for the standard 3CX Music on Hold here in Ireland. IMRO do not seem to accept that this music is royalty free. Does anyone have a definitive link that can be sent to IMRO to prove this to them as the client...

  4. Hold music song still plays after being deleted

    We originally had all 10 Music On Hold slots filled with different songs, but after some complaints, I removed one of the songs and left the slot empty. But the song kept playing occasionally when we put someone on hold, even after deleting the .wav file and rebooting our server. I then tried...
  5. Benedikt Machens

    Own MOH in CFD transfer

    The current system behavior for the Call Flow Designer when transfering a call is to play the default MOH. Sometimes this is okay, but there are scenarios you just want to play a ring tone (https://www.3cx.com/community/threads/moh-on-transfer.52875/#post-216629) It would be nice to choose a...

  6. Call Queue - Music on Hold not playing when assigned a Playlist

    In Settings > Music on Hold > Playlists, I created a playlist with 3 different .WAV files. On a Call Queue, I updated the music on hold setting to my playlist, but it seems like it's still playing the GENERAL MOH under settings > Music on Hold How do I fix it?

  7. Music on Hold not Working

    I have added 3 wave file to a music on hold playlist. However it does not work. Is there something special I have to do to get this working? I have selected the playlist for call parking however when I park myself or a caller all we hear is dead air.
  8. rvoosterhout

    Converstation going to waiting music when transfering

    Hi, We have a problem with the transferring of calls using 3cx. When our receptionist receives a call from a customer, and wants to transfer this call to our support desk, the support desk gets placed on hold. The call then has to be ended, and transferred again to be successful The situation...

  9. Hearing Hold Music instead of joining a conference

    I am having a problem setting up a conference, as follows: 3CX software on Windows PC - v 14.0.49169.0 1. click button to start a conference 2. create conference 3. add in first number and start conference - (nb: i dial this number first as it is an external number and requires me to...
  10. Lasantha Game Kankanamge

    Music On Hold Settings - Play List

    Once the play list is created under music on hold, it shows the list of wave files attached without any issue. But when I go to call queue and try to add the created Playlist it does not play anything. These same wave files are working when I add one by one via music on hold area without a...

  11. Music on Hold per group

    We have a customer with 300 ext in 10 groups. Group 1 - New car sales Group 2 - Used car sales Group 3 - Car Service Group 4 - Spares ... Group 10 - Customer Service If reception transfers a call to the Queue for Group 1, the music on hold for Group 1 Queue plays. Music on hold is a marketing...
    • Braam
    • Thread
    • group moh group music on hold moh music on hold
    • Replies: 4
    • Forum: Server

  12. Music on Hold Features request

    Hi, There are small but very important features that are missing from 3CX. 1. Music on hold file specified on Queue. It seems “music on hold” specified on queues is not starting from the beginning. This is causing an issue as I have 2 minutes music file and I mix the “waiting message” every...
    • infonet
    • Thread
    • default transfering messages digital receptionist music on hold music on hold music on hold start from the begining queue intro and music on hold
    • Replies: 15
    • Forum: Server
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