notification

  1. Licence expiry notifications going to Users - v20 Update 8

    Hi, A user reported they are receiving 3CX expiry notifications. Their extension ( Reception user ) email is not on the company domain registered on 3CX and has never been used as a login other than to this extension. It is worth noting the extension is not in Default and is in its own...

  2. Android App - No ringtone but missed call notification when unlocked

    Hey everyone, I am experiencing an issue with a 3CX installation. We have the 3CX mobile application installed on SIM-less mobile phones connected to a Wi-Fi network, but sometimes calls do not ring on the mobile phones, and when we unlock the phone, we receive a missed call notification. I...
    • Sela_KM
    • Thread
    • android notification ring
    • Replies: 8
    • Forum: Android

  3. internal calls not ringing

    One of my clients has the following problem: When he receives an internal call, his phone doesn't ring. It only vibrates at the beginning and end of the call. External calls work perfectly. He has an OPPO Find X5 Pro, the latest version of 3cx and its operating system. All vibration and...
    • Nathan.Chabloz
    • Thread
    • internal calls notification oppo vibration
    • Replies: 7
    • Forum: Android
  4. sanch6

    Windows desktop app not showing Chat notification

    Hey guys, Is it normal that chat notification are not showing as "normal" Windows notification ? When I receive a call the notification is showing correctly but I get nothing for chats (appart the small (1) on the taskbar icon). Notification enabled on Windows setting. App version 20.0.664.0...
    • sanch6
    • Thread
    • chat notification
    • Replies: 3
    • Forum: Windows

  5. 3cx iPhone voicemail notifications don't get pushed

    Hi, We have an after hour on-call person, with calls directly going to his extension voicemail. Push notifications enabled, and all 3CX phone notifications are enabled with persistent banner. Yet, after someone records the message, 3CX app has no badges, no other notifications. Voicemails are...
    • IsaacK
    • Thread
    • iphone notification push notifications voicemail
    • Replies: 1
    • Forum: iOS

  6. Solved Remove receiver email address (3CX Communications System)

    Hello Guys, I'm posting this question to you since I could not find any reference to it within the forum groups. Therefore, how can I remove this email address (from "To" field) from every 3CX notification messages, please? I searched through all admin panel settings but could not find any...
    • dbi_itdep
    • Thread
    • 3cx communication system notification
    • Replies: 2
    • Forum: Web Client

  7. Chat content being sent via Apple APNS. Privacy concerns.

    Hi We have noticed that the notification that pops up on iPhones using the 3CX App contains the actual content of the chat message. This would seem to suggest that all chat content is actually going through the APNS, suggesting that Apple has the ability to read this message as it passes...
    • BrownSparrow
    • Thread
    • apple notification
    • Replies: 5
    • Forum: iOS

  8. Solved Disable the active call in Webclient when using softphone

    Hello there! Is it possible to disable this view from the webclient: The reason we want it removed is because it's obstructing the view of the list on the webclient when in a call. Our users are using Yealink desk phones to manage the incomming calls.
    • torstensen
    • Thread
    • active calls notification webclient yealink
    • Replies: 6
    • Forum: Web Client

  9. Desktop app notification V18

    Hi, can I activate notifications only for chats and turn off call notifications? TY
    • FirstPoint
    • Thread
    • app for windows notification v18
    • Replies: 2
    • Forum: Windows
  10. nicojmb2

    Solved V20 Backup Notification

    Hi, After updating to version v20, I no longer receive backup emails. Additionally, it would be nice to have a place in the configuration to indicate which email to send the backups to. It's very useful to send the backup notification to email like: [email protected]. Regards!

  11. Improvement for call queues

    Hi, We need an improvement for call queues for administrators and notifications. We would need to define per administrator whether he receives notifications or not. We would need to be able to define administrators who do not receive notifications. Could you take this improvement for next...
    • Nicolas Borowy
    • Thread
    • administrator call queue improvement notification
    • Replies: 0
    • Forum: Other
  12. rprajapati

    CRM Integration in V20 - 3CX reloaded

    Hello We are currently using CRM Integration for Vtiger Opensource integration with 3cx. This integration is working and we are using Call Journaling in it. Using Call Journaling we are getting notifications in our CRM when a call is completed in 3cx, Outgoing, and Incoming. But we need to get...
    • rprajapati
    • Thread
    • crm integration notification vtiger webook
    • Replies: 41
    • Forum: Other
  13. David Liddle

    Feedback: "Extension Welcome" message, 18.0 (Build 912)

    Greetings, all! I couldn't help but notice that there are a few formatting changes to the extension welcome message that I don't think are an improvement over the previous version. They may just be oversights. The section called "Your Account Details" in MAILTEMPLATE_EXTWELCOME_DEFAULT uses an...

  14. SMS messaging for VM notifications?

    Can we configure SMS notifications when VM are left? We get notifications via email, but we'd like to have SMS for some of them. We have Twilio and Vonage SMS accounts we use for other purposes, could one of those be leveraged via webhook or API call? We're using 18.0 update 7 hosted by 3cx.
  15. accentlogic

    Emergency Notification Settings per Emergency Number rule

    The current Emergency Notification Settings do not allow specific email addresses or announcement extensions. In a cloud PBX environment with multiple locations we need to notify the correct location receptionist and/or security team. The extension group managers option is good and may suffice...
    • accentlogic
    • Thread
    • 911 e911 email notification emergency notification
    • Replies: 0
    • Forum: Server
  16. Ahmed Mahdy

    Voicemail email notification stops

    We have been struggling with this issue for quite so long. It started with one of our customers who reported they left a voicemail on one of their extensions but no email was sent. 3CX voicemail config was set to "send as an attachment and delete from mbox". - We checked our SMTP; the...

  17. E-mail notification

    Hi, There's an option where I can edit the e-mailadress where the "Offline messages" wil be send. Well, when I have a "Someone want to chat", this e-mail notification will be send to my personal e-mailadress (because I'm the admin from Wordpress I think). Is it possible that the e-mail...
    • Ferdi
    • Thread
    • email notification
    • Replies: 0
    • Forum: Live Chat

  18. Chats do not appear until the page is refreshed

    Some agents are reporting that they are not being alerted to new chats, even though they have been logged in all day, but when they refresh the Live Chats page the new chats appear. Report from an agent: I also had this message from an agent: Version 9.0.23 The plugin is working fine for me...
  19. Sepultura

    Always show call notification popup

    Hi, I'd like to always see the incoming call notification popup, not only when 3cx is minimzed to tray. Is this possible? I mean the one in the down right screen corner:

  20. Notification Sound during calls (loud DING!)

    Every conversation I have using the android client gives notifications approx every 30 seconds accompanied with the notification sound. This is very loud and very annoying. Happens on Wifi and 4G. I joined the Beta group to see if running the Beta version of the app, might alleviate the issue...
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