outbound

  1. The person you're trying to reach isn't available. Try again later.

    Currently getting this error when I try to make the call out of teams - Our current Direct Routing is working - The SBC is showing that it is active and fully working. ( Network Effectiveness is reading back in - Average Call TLS SIP are all active and working) We are receiving calls inbound...
  2. Megamuch

    CFD, perform action when transfer to outside is completed?

    HI Guys, I'm looking for a way to achieve the following: incoming call, goes through CFD app with IVR. At the end of the app we transfer the caller to an offnet destination. (We call outside to some destination). Since the tranfer module in cfd's is a blind tranfer the CFD app finishes as...

  3. Solved Outbound calls not working

    Hi, I have configured 3CX with Amazon Chime SIP Trunk and the incoming calls are working fine but the outgoing calls are not going through. It says forbidden. Below is what I have configured on 3CX. https://monosnap.com/file/bxU5ukHuUGacENP5gs7ij4QIoSTt4U Anyone can help me to resolve the...
    • Ph4n7om
    • Thread
    • amazon chime outbound outbound calls not working
    • Replies: 2
    • Forum: Other

  4. Beeping heard while making calls on Samsung S10/S20 (Wifi Only)

    We have a number of iOS and Android users, but ONLY the Samsung Galaxy S10 and S20 users have reported this issue; The call works fine other than the beeping drives them crazy while trying to have a conversation. The other end does not hear the beeping. The users also see "Reconnecting..." on...
    • jbrilliant
    • Thread
    • beeping outbound s10 s20 samsung
    • Replies: 3
    • Forum: Android

  5. Solved Outbound Rules (Same Provider)

    I have 4 SIP numbers with 4 different passwords, under same IP. Since its impossible to have each number under a single trunk as DID (because of different credentials) i have to create 4 separate turnks and identical outbound rule per each. Now when 4 outbound rules are created following issue...
    • benreilly
    • Thread
    • did issue outbound reject sip trunk
    • Replies: 11
    • Forum: Other

  6. Forbidden Calls

    Our system has been working fine for years but suddenly we have a very strange issue where for periods throughout the day all outgoing call attempts received the error: Call or Registration to <external no.>@(Ln.10001@Gamma) has failed. <Gamma IP> replied: 403 Forbidden-Source Endpoint Lookup...
    • beneal86
    • Thread
    • endpoint firewall forbidden gamma lookup outbound sip source
    • Replies: 8
    • Forum: Other

  7. IVR (MakeCall) "Not Answered" after initializing IVRc "QM Failed to find call with dlgid"

    Hi 3CX family and team, I'm creating my 1st Predictive Dialer, I was able to configure the CFD flow to initialize a call list from a SQL Database and then connect with a Call Queue once the call is connected. I uploaded the config onto 3CX, initialized it with the extension. Once is initialize...
  8. TLCtech

    Forward to outside Number not saving/not working

    I have an extension made specifically to forward to an outside number. Basically, if anyone needs imediate help, they can hit 0 and it dials this extension, which is set up to forward to an outside number. I was told today it isnt working. Instead, it is saying "this extension doesn't have...

  9. Connected 3CXs (Bridge) - Calling thru bridge with different Caller ID

    Hi guys, got a scenario that I am struggling, wanna see whether anyone here did encounter and even solve before. I got two 3CXs, let's name them as Master and Slave, they are connected by bridge function and for different regions usage. This is what I want: when I am calling with master...

  10. Adjustable Outbound Trunk : Timeout / Failover

    This issue is first and foremost related to both generic and templated VoIP providers. All SIP trunks in general. We have configured 3 trunks from the same provider for redundancy. It works perfectly for incoming calls by using each nodes Contact : Host Part ip-address header for identification...
    • ESPEHAN
    • Thread
    • 3cx call outbound routes sip trunk
    • Replies: 5
    • Forum: Server
  11. Andriy

    Patton 4112 FXO behind SBC (no inbound calls.)

    Dear community, I know this is not supported, but several users in this forum reported this as working. I have a landline that i would like to connect to my 3CX (cloud based) via SBC using Patton 4112 FXO. https://www.3cx.com/voip-gateways/patton-smartnode-sn4112/ I have followed this guide...

  12. Outbounddialer

    I would like to ask, I use FTP to transfer the .txt file to the system to read outbound For example, there are 100 calls in today's A.txt file Tomorrow I will update 100 phones in the A.txt file and upload the file that covered yesterday using ftp But the system cannot read today's A.txt file...

  13. Outbound calls not sent to CRM

    Hello, having an issue with custom template that any outbound call is not sent to custom CRM - any inbound is fine - query to CRM will happen after call ended. Tried to simplify the template as possible and still does not work, could you check that, please? <?xml version="1.0"?> <Crm...
    • noiser_cz
    • Thread
    • call crm custom outbound query
    • Replies: 4
    • Forum: Other

  14. STUN Failure after SSL Renew

    Hi all, It has now been 3 months since our first system went in, the SSL renewed overnight and all phones in the morning had an outbound calling issue saying STUN Call Failed... after a reboot of all phones it fixed the issue. However, will this happen every three months? Please can someone...

  15. Use Read / Write Components

    When I use Read / Write Components Unable to place external link url Is there any way to execute successfully?

  16. Is it possible to retain custom header values?

    Hello, We have a specific application which sends a customized SIP Header to our 3CX System. Through Wireshark I can see that the custom header reaches 3CX correctly. Is it possible that 3CX forwards this exact header to our VoIP Provider? I tried many different values in the outbund parameter...

  17. Solved Call Forward To Outside Number

    Hi , i have 3cx running okay with my ip phones , i just attached a PSTN line and configured SIP trunk and uploaded the configuration in Patton , my inbound and outbound calls are working fine except call forward to external number . what i have configured , if extension doesnt pickup the call...

  18. I'm in trouble. Multiple SIPs. I want to call back at the same number.Outbound settings

    I'm in trouble. Multiple SIPs. I want to call back at the same number. We manage multiple phone numbers. All phones are aggregated for one user. However, when making a return call, we will call back at the higher number of "outbound rules". I want to change this. See figure. I want to...

  19. outbound calls CFD and template generator

    Hi, I'm using CFD and 3CX CRM Template Generator to develop the integration for our crm with 3CX. How can I use these tools to do outbound calls? I was thinking to a CFD program that reads a table and, when it reads a record with some conditions, it calls a number with MakeCall component. Is it...

  20. CRM lookup on outbound calls

    Hello, In v15.5 I did integrate our internal CRM Database and it worked as both, CRM lookup for inbound calls and Phonebook for outbound calls. Since we updated to v16, this does not work anymore. Now we have to wait for Customers/Vendors to call us the first time until they show up the first...
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