outbound

  1. CFD on outbound call

    Hello, I need to setup Greetings message on outbound call, I know that it doing with CFD, but not sure how to do it. does anyone can share me maybe screenshot, or logic or project also maybe, to be done from my side? Thank you in advance.

  2. Can't do outbound calls.

    Hello guys, Idk why all of a sudden all calls in outbound and inbound is not allowed but when i reboot the server it goes back to normal, this happens every once in a week. From Call Logs: Dialed: Sir $$$ (+###########) → Via rule: docdx (+###########) → Via trunk: Elevate Calls Employee...

  3. Vitelity trunk issues?

    We're using Vitelity for some of our SIP trunks via IP auth. They have been having some issues with some of their trunks over the past couple of days. They've provided us with new inbound and outbound IPs for calling. In our existing Vitelity trunk, I only have an option to edit the primary...
    • whill
    • Thread
    • outbound trunk vitelity
    • Replies: 6
    • Forum: US

  4. P-Asserted-Identity: "+442XXXXXXXXX"<sip:anonymous>

    Hi all, I’m trying to identify the cause of an issue with my outgoing SIP messages, where the following header is being inserted: P-Asserted-Identity: "+442XXXXXXXXX" sip:anonymous I need to either modify or completely remove the sip:anonymous portion, but I haven’t been able to determine...
    • Oliver Mainprize
    • Thread
    • #p-asserted-identity outbound sip 3cx v20 trunk
    • Replies: 2
    • Forum: Other

  5. SIP Trunk - Cannot make Outgoing call

    Hello I have SIP Trunk which is IP based authentication. Any extension, even I as system owener/Admin not able to make outgoing calls using this trunk. Attached are all the screenshots of Trunk setting, Route settings, user settings. Logs keep saying 'reason rejected + no_access', reason...

  6. Multitenant Mode and couple outbound rules.

    Hello, I've read this thread but I have still quesitons (https://www.3cx.com/community/threads/outbound-rule-in-multi-tenancy-not-working.135301/#post-646739) I have Multitenant mode activated, 16SC pro, version 20. I registered 2 trunk successfully, but I have issues on outbound. Outbound...

  7. Unusual Outbound Dialing issue

    We are having an issue with 3CX that we cannot seem to get any answers on, and I am banging my head on a wall trying to figure this out. We have been using 3CX for close to the past 10 years, while we have had our ups and downs with the software, we have not really had any real issues affecting...

  8. Play an announcement during outbound call

    Hello, I am using self-hosted 3CX version 20. I want to implement to Play an announcement when employee will calls to client. "Hello dear customer, reaching X company" etc. how can I reach this goal? Thanks.

  9. Different Caller ID based on local vs Int'l outbound SIP?

    Greetings... client switched from old Digium PBX to 3CX. They have 2 SIP trunks with multiple DID's on each. One is for local calls, the other is used for international calls. Everything is fine, however, the outbound caller ID that appears on recipient's phone is whatever was put in the...

  10. cant make outgoing calls

    kindly find the attach log when i make outgoing call i cant make out going call

  11. Journaling_Outbound

    "I have a problem. I make outbound calls, and after the call ends, I need to know the reason. For example, if the customer rejects the call, it should show as 'busy.' If the customer doesn't answer at all, it should be considered a 'timeout' call or when i start outbbound and agent click decline...
  12. ronenba

    3cx international call forbidden

    trying to setup hosted PBX to international calls 1. i setup outgoing calls (located in Canada 011, using voip.ms) and activate E164 Still getting error "forbidden" any advise?
  13. ZCSFT

    Need some design help, ideas welcome

    I have a design I am trying to build. I need to set up an outbound dialer. So I came to the community for help. I am struggling with this. Goals - Dialer needs to be triggered by someone calling the phone system - Dial the digits for the app - That app asks for the phone number that is needing...
    • ZCSFT
    • Thread
    • automation call call flow designer challenge community design desk dialer help outbound
    • Replies: 8
    • Forum: Call Flow Designer

  14. Not associating 3CX / Hubspot numbers for outgoing local calls

    Good morning, within our hubspot all numbers are archived according to the E164 standard, therefore, also the national numbers are saved as +39 0212345678. By making calls from the hubspot with click to call from the Chrome browser, the numbering is regularly passed to 3CX with the country code...
  15. ZCSFT

    Callback Dialer that plays a prerecorded prompt for the number it calls and then hangs up

    Hello, Looking to see if there is a way to have the system 1. Call Out to External Number 2. Play a prerecorded prompt 3. Hang up the call

  16. Solved outbound rule - is "+" prefix considered a number that can be stripped out?

    Hi, I'm experiencing a very weird behaviour (to me) when defining outbound rules using "+" prefix. I defined an outbound rule, "Calls to numbers starting with prefix" 5, Route 1, route it to a test-trunk, strip of 1 digit. This works as expected. 51000 gets the correct response (reports time...
    • k.lee
    • Thread
    • outbound prefix
    • Replies: 8
    • Forum: Other

  17. SIP Trunk using Singapore Number with AVOXI cannot make Outbound Call

    Hello, we are using AVOXI Singapore Number and cannot make Outbound Call. The Inbound call is right which we can answer call inside 3CX app when someone dial this AVOXI Singapore Number. But when we to make local Singapore number outbound calls through 3CX app, we received a voice prompt "This...
    • hkgateway
    • Thread
    • avoxi outbound outbound call singapore
    • Replies: 1
    • Forum: Other

  18. Owerwrite Number at Sipgate Trunk

    Hi, I want to owerwrite the number at the Sipgate Team Trunk, because I want to use it as Backup Trunk for my big Deutsche Telefon Trunk. The Sipgate Team Trunk is already working, but it calls out with the wrong number. In the Extensions and in the trunk is the number from the Deutsche Telefon...
    • Vettel
    • Thread
    • outbound sipgate trunk trunk
    • Replies: 2
    • Forum: Other

  19. Solved Help needed for routing outbound traffic to the correct provider

    Hello everyone, I have set up a 3cx on our promise and connected to Dinstar UC2000-VF gateway with 16 SIM ports, I am a newbie here as this is my first time using 3cx. At the moment, I have 4 sim cards on the gateway from two local providers(2 sim cards each). Inbound calls are working as...
  20. amannick

    Create Do not call list

    Can we create don't call list to avoid calling someone who opted for DNC? Thanks
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