pickup

  1. ArneDery

    Softphone BLF buttons - require Show calls

    Hi, We've been struggling with the BLF buttons lately in combination with the Windows Softphone (and web client). It looks like it only works if you have the "Show call" option enabled on the user you want to add as a BLF button. After some testing, we found that only having the "View" right –...
    • ArneDery
    • Thread
    • blf call operations call pickup pickup show calls
    • Replies: 0
    • Forum: Windows

  2. BLF pickup not working after v20 update - Transaction does not exist error

    I have an odd issue that im stumped on if anyone has come across this. Noone in the business can do a BLF pickup except for the system owner? Every other user gets the error "transaction does not exist". I have tested out settings a user to various roles with no change. Any ideas what else it...

  3. Call Pickup for Multiple Departments, but not All Departments

    I have a single 3CX Professional Annual PBX supporting multiple sites with multiple departments within each site. Imagine the following simplified scenario: Site 1 - Department A (early shift) - Department B (late shift) Site 2 - Department C (early shift) - Department D (late shift) I...

  4. Edit/Add custom user roles

    Hi we have a number of customers who have requirements for certain users to be able to have custom access rights. 2 examples are being able to pick calls up (a standard requirement for most of our clients) Being able to listen and review call recordings for compliance. We cant add these...
    • David.Eagle
    • Thread
    • call pick up permissions pickup recording permissions user roles
    • Replies: 0
    • Forum: Server

  5. T31P Phones not picking up

    Hello, I've come across a peculiar error recently regarding our fleet of T31P phones. Essentially unless the user is a manager, they're unable to pickup any calls within their department, however when the "Limit call pickup to calls received within the same department" is unchecked they are...
    • GeorgeWDS
    • Thread
    • call pickup pickup t31p
    • Replies: 2
    • Forum: Yealink

  6. iOS won't pickup a call

    Issue/Symptoms: Unable to pick up an external call on iOS. An internal extension calling my extension does work. I get the push notification and go to answer it and I'm left with 3cx app open and ready to make a phone call. My desk phone and web app keep ringing. What changed: I updated...
    • Andy Johnson
    • Thread
    • ios pickup raspberripi update v16
    • Replies: 5
    • Forum: iOS

  7. T19_E2 softkey call pickup help.

    I am trying to programme a softkey on two T19_E2 to pickup calls to each other. I have gone into the phones web interface, Dsskey, found the softkey I want to remap, changed it to speed dial (also tried setting it to pickup), entered in 20MyExtension and hit save. It loads onto the phone but...

  8. Dynamic callee changes

    Hi all, Not sure if this is possible - is 3CX able to dynamically change the extension you are speaking to as you are transferred? For example, I call extension 100, but 200 answers the call - my Yealink phone still shows me as talking to extension 100... Cheers

  9. Solved Free License?

    Hi all, some time ago I asked for the difference of a free license: https://www.3cx.com/community/threads/free-license.66437/ Today our 40 days 16 SC Pro license changed to a Standard license. But now the BLF feature does not work anymore. In the activity protocol it even says "[CM101008]: The...

  10. Show calls to group members does not seem to work

    Hello, We are having the following issue: Two extensions, members of the same group. Ext 100 is monitoring (BLF) extension 200. Extension 200 has the following settings under Extension - - > Rights: Show presence to group members = Disabled Show calls to group members = Disabled However, every...

  11. Disable fine detail of a call for a user

    Can there possibly be another option under user rights to disable the fine detail of a call for a basic user and just show that they are 'on a call' on the switchboard? Seems a little intrusive that to enable a user to pick up a call within their group it also enables them to see the call...
    • Woodster
    • Thread
    • call detail group pickup setting switchboard user user group
    • Replies: 0
    • Forum: Server

  12. Group Pickup not working?

    I currently have a problem with extension group pickup. I have taken everyone out of the default group and created 2 groups, for example. The theory being that group 1 can pick up all calls in group 1 using *20* or the pickup BLF they all have on their Yealink T41S handsets only in group 1...
    • Woodster
    • Thread
    • extention extention rules group group pick up group pickup group rules grouppickup pickup
    • Replies: 3
    • Forum: Phone System / PBX

  13. Picking up a call using PhoneSystem.Root.PickupCall()

    Hello, I'm using the 3CX call control API to integrate 3CX with our CRM. I managed to connect successfully and can perform a makeCall or dropCall command. However I'm having a hard time to pick up an incoming call. In my test scenario I'm dialing a number which is connected to extension 12...
    • mrD
    • Thread
    • callcontrolapi crm integration pickup pickup call
    • Replies: 0
    • Forum: Other
  14. Paul Fouche

    Solved *20* not working.

    Hi All, Did a new build in Gcloud and an SBC on site. Client requested that *20* change to *30* which i have done. Rebooted the server. Since the server has been built we cannot pick up any calls. We get the response of "no action performed" Anyone ever had this?

  15. Disable pickup call from a specific extension

    Hello, Is is possible to disable pickup call from a specific extension? We would to have pickup function but to be disable from someone to pickup a call from reception. Thank you in advance Zacharias

  16. Pick up waiting queue call from switchboard view

    A call queue supervisor may choose to remain logged out of the queue but continue to monitor calls using the switchboard view. They occasionally want to pick up a call out of the queue without logging in to the queue. They can do this now by either right-clicking the call and selecting the...
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