polycom

  1. Cannot answer calls on Polycom VVX250

    We setup our system months ago and tested external and internal dialing. We left the system alone for a bit and upon recent testing, I can dial and receive outbound calls just fine, but internal calls cannot be answered on the IP phone. The calls can be answered within the desktop and smartphone...

  2. Provisioning Issue with Polycom IP phones

    Hi, We have a collection of about 15 old Polycom VVX 411's. They've all been reset as they were previously attached to another system but reset now. If we could use these in 3CX this would be ideal, as this saves us having to buy a bunch of new Snom phones (we have one at the moment). I am...
    • chrism_ctai
    • Thread
    • polycom provisioning problem tls/ssl
    • Replies: 2
    • Forum: Other
  3. edwindrood

    Polycom Group paging compatibility

    We have a BUNCH of Polycom legacy VVX phones (410, 310 411) and SoundStation phones. Polycom has a built-in feature for multicast paging using special sub-groups. For us this works great. Unfortunately, this feature is not supported in the template so we must set up the group paging on each...

  4. Polycom SoundPoint IP 450

    Hi, I know... these are not supported. But I am a tenacious guy with a dislike for obsolescence... I have a fanvil X6U-V2 as router phone. Works fine. But for my 3 Polycom, I have tried many configs, but it always fails. So I get blacklisted for 24h... No way to provision those. Does anyone...
    • Mat Pel
    • Thread
    • polycom
    • Replies: 11
    • Forum: Other
  5. wars

    Poly VVX PnP Provisioning with linux SBC - not displaying on PBX

    Hey all, This is first post as I've had nothing but success with our 3CX instance since setting it up 6 months ago. I love it! So. We use a mixture of Poly(com) VVX handsets, mostly 410/411/501/600. Everything we need works. BLF/Transfer/Web calling/Phonebook/Provisioning (previously including...
    • wars
    • Thread
    • pnp poly polycom provisioning phones vvx
    • Replies: 7
    • Forum: Other
  6. MikkelAnd

    Immediate dial om Polycom phones

    Hi, We have a client with a bunch of legacy Polycom VVX phones (310 and 311) and some newer and supported VVX450 phones. They have just been moved from a Skype For Business to 3cx, and are not used to press "Dial" to initiate the call. This looks to be a polycom/template issue. Found this...

  7. Solved Polycom VVX Template Update - Bug found and fixed

    Hi All, This is more a submission of a fix to the guys at 3CX but recently we had a system where users were using USB headsets with the VVX series and all phones weren't saving the headset volume for each call. This was a pain to fix as I could see the following flag in the template set to 1...
    • Spire-Jon
    • Thread
    • headset headset volume polycom polycom template polycom vvx usb headset
    • Replies: 5
    • Forum: Other

  8. Cannot configure Polycom VVX 400

    I'm trying to configure my Polycom VVX 400 with 3CX hosted in the cloud. I've read and tried the guides available on provisioning and setting up a VVX 400 with 3CX but I'm at a loss since it just won't configure or let me get a line. Update: I've managed to get the phone to pull the directory...
    • D-Skinner
    • Thread
    • configuration polycom polycom ip polycom vvx provisioning
    • Replies: 3
    • Forum: Other

  9. How to change text colour on Polycom VVX410 / VVX411

    We have changed the background of the display on one of these Polycom phones to be white at the request of a customer, however we would therefore like the text displayed to be black so we can read it! Does anyone know if this can be done please? Thanks in advance.
    • sditn
    • Thread
    • background polycom text
    • Replies: 3
    • Forum: Other

  10. Polycom VX 411 - Line unregistered

    I am trying to provsion some Polycom VX411 - they pull down the 3CX logo but i get a message line unregistered. I followed this guide https://www.3cx.com/sip-phones/polycom-vvx/
    • Matt_AIT
    • Thread
    • polycom vvx411
    • Replies: 5
    • Forum: Other
  11. Michael Schönburg

    Polycom & 3CX Company Address Book

    Hello, does anybody know if one can use the 3CX company address book or any dynamic address book (e. g. LDAP) in a Polycom IP Phone (in our case the Polycom Trio 8800)? Looking forward to any solution/hint/idea. Best regards, Michael Schönburg IT-Center Engels
    • Michael Schönburg
    • Thread
    • 3cx address book company address book contact book contacts poly polycom
    • Replies: 1
    • Forum: Other

  12. Solved Polycom VVX BLF Behaviour, Incorrect - Manual Fix for Hosted Instances

    By default 3cx set Polycom VVX BLF to automata, which when pressing the BLF line key immediately transfers active calls to that resource, and if you repeatedly press the BLF key, it will barge you into the call, Which is not a user friendly feature and should not be a default setting for any...
    • Kieron_Voip
    • Thread
    • bug busy lamp fields hosted hosted 3cx ip phone polycom template
    • Replies: 9
    • Forum: Other

  13. We are trying to set 3cx in a Polycom Trio 8800

    Hi team! We are trying to set a Poly Trio 8800 as a 3cx phone manually, and we aren't being capable to make it. We were looking at the 3cx activity logs and we see that the phone calls we make from the device are arriving in 3cx, but it is denied due to a proxy issuee. We aren't being capable...
    • Lucas Perussi
    • Thread
    • phone poly polycom realpresence trio 8800 registration sip trio
    • Replies: 0
    • Forum: Other

  14. Merge Desk paging and overhead paging

    We have Polycom phones with group paging enabled where there is a page soft key on the phones and all phones can be paged using that key. And we have a Snom PA1 ATA configured as an extension to do overhead paging (line out to a Bogen amplifier with speakers) The Polycom phones are set up in a...

  15. Audio break up on Polycom VVX 500

    Hi, Does anyone have any insight as to why the audio from a number of Polycom VVX 500 handsets would be breaking up randomly? Small installation with 8 handsets working through SBC, and 3CX hosted on AWS. Firmware of the Polycoms are 5.6.0.17325 as recommended on the 3cx guide. Also, each...
    • joeyd
    • Thread
    • audio dropout polycom sbc
    • Replies: 9
    • Forum: Other

  16. Polycom VVX300 Help

    Hi All, I have a customer that has existing VVX300 phones and wants to try and use them with 3cx. I realize they are not supported and have read the provisioning link but was hoping one of you brave souls who have tried it could advise me. 1. Do the VVX300 work with cloud 3cx and local SBC...

  17. All extensions unregister and re-register simultaneously

    We're having an issue where all of our extensions unregister and re-register all at the same time. We're using a variety of Yealink, Polycom and Grandstream phones with a variety of different connection methods including Direct SIP, Local LAN, etc. Doesn't matter what phone or connection...
    • Jagk23
    • Thread
    • aws grandsteam polycom sip unregistered extension yealink
    • Replies: 29
    • Forum: Phone System / PBX

  18. Polycom Phones and STUN Configuration

    For testing purposes, we wanted to see if it would be possible to manually configure a Polycom phone to work with a 3CX PBX in the cloud. We were somewhat successful, we were able to get the phone(specifically, a VVX500) to register and to make inbound and outbound calls from extension to...

  19. 3CX Polycom Soundstation IP7000 Issues.

    Hello, We have a couple of issues with running the IP7000 with 3CX. I know it is legacy support and I've followed this guide. https://www.3cx.com/sip-phones/polycom-soundstation-5000-6000-7000/ 1. Almost every reboot of the phone results in an error File System Error : No Free Space. My...
    • SBNGT
    • Thread
    • admin password file system error firmware no free space polycom polycom soundstation ip 7000
    • Replies: 1
    • Forum: Phone System / PBX

  20. Polycom IP 7000/Yealink T41S - Can we use secure SIP?

    Hello, We have 6x Polycom IP 7000 and 65x Yealink T41S devices. Can we use Secure SIP? Our provider supports it and our PBX is using the 3CX-provided FQDN. Our PBX passes all the tests. My concern is the IP7000s. Thanks in advance,
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