polycom

  1. Polycom IP 7000 firmware

    We are on our 2nd Polycom IP 7000 conference phone on our 3CX system. It is provisioned using the 3CX instructions provided on their website and works without issue. My question has to do with the supported firmware via 3CX and the available firmware from Polycom. Our first IP 7000 conference...

  2. Polycom Realpresence Trio 8800

    I have read some posts regarding the Polycom Realpresence Trio 8800 not being supported by 3CX. What I would like to know is WHEN WILL 3CX support this phone. According to our Polycom rep the Trio 8800 is a direct replacement of the discontinued model IP 7000 which is supported. We are currently...

  3. Unable to Auto-Provision Polycom SoundPoint IP 550

    Hi, I'm having trouble provisioning a Polycom SoundPoint IP 550. I've used PBXExpress to setup a Debian based 3CX instance on AWS. I've configured it with a SIP trunk. I'm trying to get a phone to provision and it doesn't seem to be working. I've tried using DHCP option 66, option 160 (a weird...

  4. Change phones' codec priority through templates

    Hello, We are using latest 15.5 SP6 for our 3cx and latest provisioning templates for our Polycom VVX 4xx,6xx and Yealinks T2xP (version 80502). We have been trying to change the priority of the G.711a-law codec on the phones, so that it is used first in the SDP. Our target is to change the...
    • George Ts
    • Thread
    • codec codec priority polycom priority t26p t28p templates vvx yealink
    • Replies: 21
    • Forum: Phone System / PBX

  5. Solved 3cx DST parameters different than the ones on Polycoms

    Hello, We are running the latest version of 3cx 15.5.15502.6. Our Polycoms VVX 4xx / 6xx are provisioned with the latest templates (version 80502). 3cx has the following parameters: TIME_DST_START_DAY=11 TIME_DST_END_DAY=4 The Polycom VVX template has the following parameters...

  6. Polycom SPIP331 randomly locks up

    I have a customer with several Polyxom SPIP 331s. They repeatedly need to disconnect POE to reset the phones after they lock up. The phones are running the correct fw and neither the 3CX or the phone logs have any indication as to what is happening. Also, there are no BLFs provisioned. When...

  7. Polycom VVX 601 reboots after receiving NOTIFY from 3cx

    Hello, For the past two days my Polycom VVX 601 has been rebooting for no apparent reason. I have not been able to spot the pattern, but I noticed that this happens right after the Polycom receives a SIP NOTIFY from the 3cx, to which the Polycom responds with 403. The NOTIFY request has an event...

  8. Solved Polycom VVX 601 shows as UNPROVISIONED

    Hello 3cx team, We just found out that one of our Polycoms shows as "UNPROVISIONED" under the "Phones" tab. That Polycom VVX 601 resides in a different subnet than the one where the 3cx server lives in. It gets its provisioning data normally after a factory reset. The method is the one suggested...

  9. URL Calling Disabled Polycom VVX400

    Hosted by 3CX (in the Cloud) newest version 3CX icon is on phone. is Provisioned Line 1: (my Name [00] (Not Registered) Server-1 premierinsurnacellc.3cx (Not Registered 0) AOR [email protected]

  10. 3CX DTMF issue, intermittent failures when dialing into conference calls on Polycom phones

    We recently upgraded our 3CX system to version 15.5 and then switched phone providers a couple months later, from Integra to Centurylink. Right after the provider change we started getting complaints from users that they could not enter conference code ID's into our Polycom conference phones...

  11. Polycom VVX 601 does not get Directory from 3cx

    Hello, I have noticed a strange behavior on our Polycoms VVX 601. Not sure if this is a 3cx-related issue, but thought of asking anyway. We got two VVX 601's, let's say Polycom1 and Polycom2. - Polycom1 comes straight from factory. We connect it, start taking traces and see that after it gets...

  12. Polycom IP phones support roadmap

    Hello 3cx team, As per the following link, Polycom IP Phones support is marked as "Legacy", i.e. limited feature set and support. https://www.3cx.com/sip-phones/ We may be considering purchasing some more Polycoms VVX 601. Are they about to be out of support? In such case, we might need to...

  13. PolyCom Soundstation Duo

    I've been searching but not having much luck finding out how I can "provision" soundstation duos in 3CX. They currently are all setup and working but are listed as unprovisioned. Is there a way to fix this?

  14. Polycom VVX 600 dials *30 and instantly restarts (2)

    This is a follow-up on the thread below, because I need one more clarification, please: https://www.3cx.com/community/threads/polycom-vvx-600-dials-30-and-instantly-restarts.57318/ Now, the link below mentions some limitations regarding the interop of Polycom devices and 3cx...

  15. Solved Polycom VVX 600 dials *30 and instantly restarts

    Hello, We are deploying Polycom IP Phones with 3cx server, and I noticed that a user accidentally dialed *30 (this was provisioned to one of their BLFs for some reason). I heard the RTP, 3cx replies to the INVITE and sends a media stream saying "Available Status Set". Apparently, the Polycom...

  16. 3CX Debian High Memory Usage

    Hello All, We have a 3CX server in place on Debian. We have 6 extensions and 11 phones, 6 of which are desk phones, 5 of which are soft phones. I am beginning to notice some lag every once in a while on our desk phones. I went and checked our server and the RAM usage seems to be very...

  17. 3cx responds with HTTP 403 to Polycom VVX400

    Hello, My setup includes: 3cx 15.5.6354 on Windows server and Polycom VVX 400 IP Phones My VVX 400 was initially provisioned correctly using extension number 222. I then deleted ext. 222 on 3cx server and created a new one: ext. 333. Also attached the new ext. 333 to the same Polycom Device...

  18. Solved Polycom VVX 300 Won't Join to Server

    Hello All, I am new to 3CX, I am looking into using it as a replacement to our hosted VoIP we currently have. Some basic information on the setup is below, if further information is needed let me know. 3cx server: Debian VM Phone: Polycom VVX 300 running UC Software version 5.7.1.2205...

  19. Upgraded from v14.x to v15.5 - Polycom Phones won't provision

    We upgraded our system last week to v15.5 and now our Polycom phones will not provision or register after manual phone configuration. The following steps have been followed: Download latest Polycom files Verify DHCP Option 66 configured for http://***.***.***.***:5000/provisioning/***********...

  20. Solved Polycom VVX311 Provisioning Files

    I have downloaded the firmware/provisioning files for the VVX311 but cannot seem to find the location that the files need to be placed into on Windows 7. I have looked all over the C drive with no results.
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