polycom

  1. Manually Config Polycom Soundpoint IP 331 and 550 to cloud hosted 3CX

    Hi, I'm trying to manually configure Polycom Soundpoint IP 331 and 550 to work with our cloud hosted 3CX installation. In setting this up what I've done so far is create the extensions on the system that i want to use and using the Authentication ID and Password, and the 3CX IP I'm able to get...

  2. PolyCom VVX - Mapping The BLF to attendant.resourceList.X

    Hello all, When Provisioning a Polycom 400vvx with a side car, I was attempting to only show the two lines on the main phone, and populate the Sidecar with the lines i wanted leaving attendant.resouceList.(3 - 9) => BLANK, and then add BLF's starting with position 10 and so on. The trouble is...

  3. Polycom HDX and 3CX

    Hi team, I have a client that uses Polycom VVX phones throughout their organisation (no problem), but also has some Polycom HDX video conferencing equipment. They purchase a conference bridge from their current provider to use with internal and external conferences. We've got a good chance at...
  4. Karunamon

    Solved Polycom IP601 locking up after provision

    Greetings, Posting this here with the understanding that these phones are unsupported, but they're all I have for the moment and I really want to get them working with this system :( What I'm seeing is that the phones are correctly hitting the 3CX server and downloading their configs and...

  5. BLF Settings causing our phones to Lockup

    Hi all, After enabling a custom speed dial on one of the BLF settings of our Polycom IP560 (namely BLF Setting 3), our phones lockup every single night and we have to power-cycle them when we come in for the day. When we revert our changes, the phones experience no issues at all. I found an...
    • henry_jtek
    • Thread
    • blf blf settings custom custom speed dial lockup polycom polycom ip polycom ip560 power cycle power-cycle
    • Replies: 1
    • Forum: Phone System / PBX

  6. Solved Polycom 7000 Not generating Provisioning Config file

    We are trying to add a Polycom Soundstation IP7000 Conference phone, but after filling all appropriate fields and saving, the link for the config file is not generated. We have manually provisioned many phones in this way, but it is my first Polycom. Am I missing something?

  7. Polycom IP331 Incoming rings but cannot answer call

    All, I'm currently using V15.5 and setup my Polycom IP331 phone to register to my 3CX PBX. I'm able to call out fine and receive incoming calls but I'm not able to answer/pickup the call that's incoming. Everything else works fine except the answer button and speaker button is disabled on...

  8. Polycom IP5000 Provisioning Issue

    Hey 3CX Community, I've been testing 3CX v14 on Win 2012 Srv. All my Snom 821/870 phones provision correctly however this Polycom IP5000 does not. I have followed all the guides I've found on 3CX to no avail. I just want a company phonebook to sync with the phone. The phone will appear under...

  9. Problem with Polycom VVX 'Accept Multiple Calls'

    I too am having a problem with VVX 300 and VVX 400 phones. They are provisioning fine after factory reset. However the behavior when a second phone call come in to a a phone with an existing conversation in progress, the caller get immediately thrown to the voicemail. Have I tried checking the...

  10. Solved Error in Windows Client When Attempting to Use CTI

    I am receiving the following error when attempting to use CTI mode in the Windows client to initiate a call from my desk phone to another internal extension: "Error occurred whilst performing a call. Possible reasons are that you are using 3CX Phone System FREE version together with a phone...
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