push notifications

  1. 3CX mobile app push not working.

    Hi 3CX Support, This day has alert from customers(more than one),they has problems , what happen about server push. Sometime work, switch fail. Please recheck. Thank you,
    • Masaki
    • Thread
    • push notifications
    • Replies: 20
    • Forum: iOS
  2. pmterp

    iPhone PUSH notification "doesn't have registered PUSH devices"

    We have a single user on a system that has been complaining that her incoming call notifications are inconsistent. What I see in the logs has me a little confused. 2025/08/25 11:56:33.252|0068|Info| Sending PUSH call-started for dn=5016...
    • pmterp
    • Thread
    • ios app push push notifications registered push devices
    • Replies: 2
    • Forum: iOS

  3. 3cx iPhone voicemail notifications don't get pushed

    Hi, We have an after hour on-call person, with calls directly going to his extension voicemail. Push notifications enabled, and all 3CX phone notifications are enabled with persistent banner. Yet, after someone records the message, 3CX app has no badges, no other notifications. Voicemails are...
    • IsaacK
    • Thread
    • iphone notification push notifications voicemail
    • Replies: 1
    • Forum: iOS
  4. Orbitel_Marcus

    3CX iOS "Call/Transaction Does Not Exist"

    Hi Guys, Got a strange one. We have a single customer experiencing an issue through their iOS app for around 4 weeks where when a call is transferred through to their extension and there is no sound / notifications when they answer the call. Testing performed: Push notifications enabled on...

  5. Android app not ringing

    Hello, I know this is a recurring issue but I have followed the troubleshooting recommendations to no avail. Unfortunately, I cannot access any diagnostic logs that could help identify the root cause. I run GrapheneOS with Android 12 on a Pixel 3a. The 3CX app is installed in a secondary user...
    • User_123
    • Thread
    • android app app not ringing push notifications
    • Replies: 18
    • Forum: SMB

  6. APNS problems every hour for 2-3 minutes

    Good afternoon. We are facing a situation where we periodically stop receiving PUSH notifications about calls on iOS devices. The problem appears approximately every hour for 2-3 minutes. All servers related to push notifications are added to exceptions on the firewall (...
    • Malyar
    • Thread
    • apns push notifications
    • Replies: 6
    • Forum: iOS

  7. Failed to send APNS PUSH to device - 3CX Hosted

    I have recently (In the last few weeks) ahead of install setup a new 3CX Hosted instance. However last night whilst configuring the system I was trying to use the 3CX app to play media files etc and was getting the following error: Failed to send APNS PUSH to device iPhone13,4REDACTED(Ext.100)...

  8. 3CX Android Push Notification

    Hello, I'm having trouble with push notification to multiple Android clients, sometimes it rings and sometimes it doens't. This has been happening since april. Info of the installation: On premise Windows version: Windows 10 20H2 3CX Version: 16.0.9 Info of the smartphone with app: Model...
    • Trizzn
    • Thread
    • android push notifications
    • Replies: 9
    • Forum: Android
  9. vincent Kavila

    Push Notification Only Works on Samsung and iPhones

    Hello 3cx community, i have been having an issue with 3cx especially on the extensions provisioned on mobile devices. I noticed that the app works perfectly on iPhone and Samsung Phones even when I close the application on the devices. On other type pf mobile phones i.e techno, infinix, oppo...

  10. Solved Push notifications on Android

    Hi everyone, On another thread, @StefanW confirmed that mobile apps do not use SIP signaling, but Push Messages. (reference here: https://www.3cx.com/community/threads/3cx-app-registration-over-udp-network-interface-for-provisioning.75840/#post-343946) Here is a behavior that I have noticed...
    • George Ts
    • Thread
    • 3cx app android app keep alive keep-alive keepalive push notifications
    • Replies: 4
    • Forum: Android

  11. Android incoming calls, messages, emails, alerts all interrupt 3CX app calls

    Hi, I have a couple of customers and a colleague having issues with the new 3CX v16 app for android on their Samsung mobile phone (ie S9 and A70) If they are calling with the 3CX app and they get a phone call, email, text message or alert it interrupts their 3CX phone call and sort of mutes the...
    • Marc Unicomm
    • Thread
    • 3cx app android app push notifications samsung
    • Replies: 1
    • Forum: Android
  12. accentlogic

    Status & Custom Status Upgrades and disable PUSH with Ring My Mobile

    Requested by @AE-IT Feature Request: Status & Custom Status Upgrade. 1) Adding an additional "Available + Mobile App" status so there would be two default "Available" statuses. 2) Make existing custom statuses more flexible by allowing us to choose if they act as an "available" or an "away"...

  13. IOS APP push notification problem

    I'm not able to make 3cx IOS client work properly. If the apple mobile phone is locked it doen't ring. Android devices work ok. Outgoing ports are open, notifications in the mobile phone are enabled. If I chat to a IOS client notification doesn't appear neither. I use 3CX Enterprise version V16...
    • comtic
    • Thread
    • ios app push notifications
    • Replies: 6
    • Forum: iOS

  14. Push notification doesn't work at all on iOS/Android

    I have one iPhone 6 (iOS 11.0.2) and one Nokia 5 (Android 7.1.1). Both of them receive NO push notifcation. Only when I launch the softphone app that it would be able to show incoming calls. The strange thing is that even I have rejected the calls, the caller keep ringing forever. 3CX partner...
    • Nam Tran
    • Thread
    • problem push notifications softphone
    • Replies: 1
    • Forum: Android

  15. RESOLVED: 3cx ios Client Unresponsive When Not Active

    3cx PBX Ver. = 15.5.5 ios Ver. = 10.3.2 ios Cert. Ver. = 60904 What seems to be a popular topic, we too are having a problem with ios clients not responding unless the phone is unlock and the client is active; No ringing and no chat notifications. When the client is active (on the screen of...
    • D Caviness
    • Thread
    • client ios push notifications
    • Replies: 1
    • Forum: iOS
  16. iR_rosh

    Solved 3cx v15 and iOS push notifications

    Hi all, wondering if you can help. I have downloaded a trial / free version of 3cx to test, the idea is to replace our current Avaya system. I have 3cx v15 with my own domain, using our own wildcard certificate. I am able to register extensions and make calls OK, I have connected to Skype sip...

  17. Solved iOS PUSH Notifications Stopped

    Hello, For a couple weeks now, we've not been receiving PUSH notifications for iOS (we don't have Google PUSH configured). We are on v14 SP3. Hosted on Windows Server 2012 R2. There have been no updates to the configuration of either the firewall or the box it's hosted on. Checking the dialer...
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