q-manager

  1. Solved Q-manager 'All Queues' Columns

    Hello all, Is it possible to configure the columns fields that are displayed when viewing "All Queues" in the switchboard?' Presently only 3 columns are displayed - "Ext | Name | Queues logged in to" We would like to see the same information that is displayed when you select individual...

  2. Issue listening to calls

    Hello, One of our users is having issues when they are trying to listen to calls that their team are on. This worked normally up until around 2 weeks ago, no changes were made to the config for the users extension. 3cx was updated to version 16 from 15. They are able to listen to some users but...

  3. Restrict user from seeing switchboard/q-manager/manager view in softphone

    Is there a way to restrict an agent from accessing the switchboard/q-manager/manager views in the Windows 3CX softphone version 14? I would like to restrict agents from seeing the status of other agents in the same queue.
  4. bboydewil

    q-manager view - status on phone not updating

    Can someone give me a hint, why the status is not updating properly please? As you can see ext 129 is on external call for more than 1min and 40seconds, yet her status indicates green (not on phone), while ext 126 displays correctly. Screen shot is from Windows Client 3cx, running on latest...
  5. bboydewil

    Q button behaviour + Q-manager

    Can someone confirm behaviour below is correct and as per 3cx design or are we experiencing some glitch or incorrect setup? Agent is available and logged IN a queue. By pressing Q - agent can almost instantly log IN and OUT from queue as he/she wants. Q-Manager can log this agent IN and OUT of...
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