queue automation

  1. Queue forwarding to a queue; user not ringing in the second queue.

    I have this workflow with the users and queues listed in the config: User 1, User 2, Queue 1, Queue 2, DID 1 Workflow: DID 1 goes to Queue 1 (User 1 is the only member). After 2 minutes with no answer, Queue 1 forwards to Queue 2 (members: User 1 and User 2; ring-all). If User 1 disconnects...

  2. route calls between two queues

    Hi, I'm looking to route calls between two queues based on the status of an extension, exactly if that extension is in DND status, the call should be route to the second queue What i currently have but that not working and i don't see why. For more details
    • lsh
    • Thread
    • cfd call flow designer queue automation status
    • Replies: 7
    • Forum: Call Flow Designer

  3. Automatically change status of queue

    We have a PBX 3CX version 18upd5. We have a client that uses queues. Some users/extensions are using 1 queue on everyday except Friday. Can I configure that extension so that on Friday the user is not logged in? Yes, the user has 2 blf (logged in / out) but he forgets the day before Friday to...
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