queue intro and music on hold

  1. MidiTélécom

    Not play "Music on Hold" when "Intro Prompt" plays in Queues

    Hi everyone, The fact is when you want to add an "Intro prompt" in queues, you get into the problem that "Music on Hold" is always playing in the background of the "intro prompt" even if you check the tick: "Play full intro prompt before calling agents." (and make, for me, to be honest this...
    • MidiTélécom
    • Thread
    • intro intro prompt queue intro and music on hold queues
    • Replies: 3
    • Forum: Server

  2. Queue configuration

    Hello, I am running 3cx v15 sp5. For any queue I see I can set an introduction message and also a message saying position every X amount of seconds. What I also need is a message that plays once after you have been on hold for 10 seconds and a message after that, that plays every 30 seconds...

  3. Audio Announcemets (ads) while waiting in Queue

    Hello, our customers need possibility to play audio advertisements to their clients while they are on hold or in queue. The option we use now is custom single pre-recorded file with music and announcements, and I believe you're agree, this is not the best way to do it. Having possibility to...
    • crystal6
    • Thread
    • announcements queue queue intro and music on hold
    • Replies: 13
    • Forum: Server

  4. Music on Hold Features request

    Hi, There are small but very important features that are missing from 3CX. 1. Music on hold file specified on Queue. It seems “music on hold” specified on queues is not starting from the beginning. This is causing an issue as I have 2 minutes music file and I mix the “waiting message” every...
    • infonet
    • Thread
    • default transfering messages digital receptionist music on hold music on hold music on hold start from the begining queue intro and music on hold
    • Replies: 15
    • Forum: Server
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