queue performance overview

  1. Queue Performance Overview scheduled CSV missing newly created queue – duplicated report fixed it

    Hello, I wanted to share an issue I found with Queue Performance Overview scheduled reports in 3CX V20 Update 8 (Build 1121), hosted by 3CX. Environment 3CX Version: V20 Update 8 (Build 1121 Release) Hosted by 3CX Scheduled report (Daily): Report type: Queue Performance Overview Range...

  2. 3CX call performance monitoring tool

    Hi 3CX community I'm looking for a tool to monitor people's call performance and whether we have calls not being picked up by Agents. I know there is a tool called Wallboard. 1. Does this tool provide enough visibility and information? for example, if an agent doesn't pick up a call or reject...
    • dza
    • Thread
    • monitor calls queue performance overview wallboard
    • Replies: 1
    • Forum: Other

  3. Calls taken on 3CX app aren't counting towards queue talk time

    3CX Version, Pro Annual 18.0 (Build 461) Server OS, Debian 10 Is the 3CX Server Hosted and where? On-Prem ESXi When generating a Queue Performance Overview, the talk times for extensions are wrong. The bottom extension 447, shows a talk time of only 5 minutes for 98 calls and an average talk...

  4. Question regarding Queue Performance Overview Report always showing 50% Received & Serviced

    Hello 3cx community, Hoping someone can shed some light on the data that we're seeing in the Queue Performance Overview report. The numbers that are reported for calls that come in through the Digital Receptionist to Call Queues appear to be accurate. My question is in regards to the queue that...
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