3CX call performance monitoring tool

[dza]

Hi 3CX community

I'm looking for a tool to monitor people's call performance and whether we have calls not being picked up by Agents. I know there is a tool called Wallboard.

1. Does this tool provide enough visibility and information? for example, if an agent doesn't pick up a call or reject a call, can I find out which agent did that?

2. to which users the Wallboard is available? I know it can be accessed from the web client, but does that mean any user who is logged onto their web client can access the wallboard?

3. Is there an alternative tool to Wallboard?

 

[IrinaP_3CX]

@dza please check the following post that may help you with the overview: 3CX Call Center: A Guide for Queue Managers.

We highly recommend contacting your 3CX partner to assist you with checking which options are available with your current subscription and help you to optimize your 3CX system.