Queue Performance Overview scheduled CSV missing newly created queue – duplicated report fixed it

[primal_IT]

Hello,

I wanted to share an issue I found with Queue Performance Overview scheduled reports in 3CX V20 Update 8 (Build 1121), hosted by 3CX.

Environment

• 3CX Version: V20 Update 8 (Build 1121 Release)
• Hosted by 3CX
• Scheduled report (Daily):
  • Report type: Queue Performance Overview
  • Range: Yesterday
  • Queues: Any
  • Delivery: CSV via email

Problem
I created a new queue on May 4th.
The queue had normal activity and appeared correctly in:

• “Click to check report” (live web report)
• Detailed Queue Statistics report

However, the scheduled CSV attachment of the existing Queue Performance Overview report did NOT include the new queue.

What I tested
Instead of modifying the original report, I:

• duplicated the scheduled Queue Performance Overview report,
• kept the same settings,
• and changed only the report name.

Result
The duplicated report worked correctly and the new queue appeared normally in the emailed CSV attachment.
The original scheduled report still omitted the queue.

Possible cause
This looks like:

• stale cached queue/filter metadata inside older scheduled reports,
• or an issue with the Queue Performance Overview scheduled CSV generation backend.

It may affect reports created before adding new queues.

Posting this in case someone else experiences the same behavior.