RECS_SYNC_REQUIRED in v20

[TheRambler]

Hey,
Had a case where user has purged recordings. I have restored the recording files from backup but they're not appearing within Recordings section of 3CX.

Read about using the parameter RECS_SYNC_REQUIRED, after adding and setting a value of 1 there's supposed to be red text on the dashboard along the lines of "Click to Convert Recordings" however I'm not seeing this.

Is this a feature removed from v20? Or hidden elsewhere?

 

[Alphabetic]

That parameter was used for when it went from 15 to 16.

you'll probably have to restore the full native backup to restore database values.

 

[VoIPTools]

If you cannot get your recordings back into 3CX, you may want to consider taking a look at our 3CX Recording Manager tool. We can scan the folders and add recording back to our web interface and then capture new recordings automatically. But this is not just about getting your recordings back. We also provide enhanced AI capabilities that extend 3CX offerings for what I call "Ask me Anything" where you can have an unlimited number of custom AI prompts, and automated agent scoring, auto-archiving with compression, visual representation of the audio, granular access control for recordings, and much more.