report

  1. Allow for agents to be logged into queue and switch status to toggle availability

    We migrated from another system to 3CX last year and have been struggling with some of the queue functionality and the reportablity of the queues/agents. Previously, the agents would login to the queue and switch status' to signify if they can take a call or if they were performing other work...
    • tmrazek
    • Thread
    • queue report
    • Replies: 1
    • Forum: Server
  2. olivier lafamme

    Feature Request: Daily Reports Within Time-Frames

    Currently in 3CX, it is not possible to automate reports within time-frames for number of calls, the caller IDs, or both. It would be nice to be able to generate more granular/tailored time-based report for either number of calls or the caller IDs, or both... Having control over the schedule...

  3. [V16] Report Abandoned Calls - Status information

    Hi, I would like to generate abandoned calls report which includes agent feedback - Not Dealt / Dealing / Dealt for example: Abandoned 100 Not Dealt : 50 Dealing: 10 Dealt: 40 Or Add status change step to the normal Abandoned Calls Report. Thank you for any advice.

  4. full billing code report

    We need to have a report option of all the inserted billing code, today you can put ** and any digit, even if it is a wrong digit, if operator enter a wrong digit, we will not be able to get the invoice.
    • witec2
    • Thread
    • billing code report
    • Replies: 1
    • Forum: Server

  5. Call Reports - Incoming and Outgoing Calls in Single Report

    At present, the Call Reports report will only display the incoming or outgoing calls from a set of extensions, it would be quite useful if this data could be combined into one report showing all call activity (both incoming and outgoing) from a set of extensions. The use case for this is a...
    • David Rowe
    • Thread
    • call report call reporting report reporting
    • Replies: 0
    • Forum: Server

  6. Granular department level Management like a multi-tenant type Management

    We have 22 Business units of a holding company and using the same PBX for all BUs 300 extensions, 22 Number with 90 Analog trunk and 30 Ch. SIP trunk, etc. Each BU has their own IVR, Music on hold, Call recording, etc. It won’t be a good option to install 22 PBX on one data center for all these...
    • Varughese George
    • Thread
    • administration call detail call recording extention group granular management management multi-client multi-tenant power user report
    • Replies: 0
    • Forum: Server

  7. Add ability to view mobile app users

    Would love to be able to see which of our users are using the mobile app. I simple report would do or you could have them register like windows soft phones are.

  8. IVR / Digital Receptionist Statistics Report

    Hi Please could a report be created so that statistics can be shown for IVR's - i.e how many calls made to an IVR and which options were selected Thanks
    • AnthonyH
    • Thread
    • digital receptionist ivr report statistics
    • Replies: 6
    • Forum: Server

  9. Implemented Administrator Logs

    One thing that I believe 3CX's administrator console doesn't have is a log that shows all changes that get made. It would be really helpful for diagnostics to have log entries that say something like: [date] [time] [user] changed [item] from [parameter=previous value] to [parameter=new value]...
    • Trent Hamilton
    • Thread
    • administration console log management report
    • Replies: 1
    • Forum: Server
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