ring group routing

  1. Call handling using queues and/or ring groups

    Good morning We have following 3cx setup: 3CX Version: 3CX Pro 8SC, v20.0.1.731 Server OS: Debian GNU/Linux 12 (bookworm) Is the 3CX Server Hosted and where? On-Prem by (InterXion) Provisioning Method: Local SBC (Raspberry Pi) Trunk Provider or VoIP Gateway Make/Model: Peoplefone We are a...
    • tja
    • Thread
    • call handling incoming call queue ring group caller id ring group routing
    • Replies: 3
    • Forum: Phone System / PBX

  2. Prioritized Hunt Ring Group Setup - How to ring multiple extensions at once?

    Hello, Using On-Premise Enterprise v18 Update 8 Is it possible to setup Prioritized Hunt so if the first person is busy, it then does a "Ring All" to multiple other extensions at once? For example the attached image we'd like all 3 cordless phones to ring at once Thanks!

  3. Parameter: ALLOWUSEBUSYOPTFORGROUP

    Hello 3CX Staff, I read in another thread that parameters can be changed on 3CX hosted servers by 3CX Staff. Can someone please change a parameter for me on a 3CX hosted server (I'll DM you the server key) and the parameter I need changed is " ALLOWUSEBUSYOPTFORGROUP " Can you please set that...

  4. Phones dropping in 1 user of ring groups VM when user sets status to DND and nobody else can receive that call

    Ring group has 3 users, when user A goes on DND if they're out of office then when the number rings the call drops immediately into user A's voicemail instead of also ringing B and C, how can this be resolved. thanks
    • itadmin2oo4
    • Thread
    • ring group routing ring groups teams voicemail problem
    • Replies: 4
    • Forum: MS Teams
  5. TLCtech

    Website Live Chat Available When Group Members Are Not

    Afternoon all, I hope this is a relatively simple fix. We have Live Chat on our website. At first, it was just going to one person. Now bosses want it to go to a group of 3 people. Each person is available at different times throughout the day, and week. Usually there is one person who covers...
    • TLCtech
    • Thread
    • live chat ring group routing status
    • Replies: 7
    • Forum: Live Chat

  6. Prioritized Hunt skipping first two users

    We are using 3CX StartUp Pro hosted by 3CX on our desktop PCs and mobile phones (no desktop phones). Incoming calls are answered by a digital receptionist set up to route calls to a ring group if caller dials 5. That ring group consists of 5 users and it is a prioritized hunt. Calls that go to...
    • kjuzs
    • Thread
    • prioritized hunt ring group routing
    • Replies: 19
    • Forum: SMB

  7. Inbound rules not working for a single DID

    I have a DID that was assigned to a user. It was working fine. That user now has an assistant and wanted a ring group for her DID. I removed the DID from the user, created a ring (hunt) group on extension 802 and assigned the DID to that. The original user and her assistant are members of that...
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