ring groups

  1. Solved Showing Ring Groups on Call

    I have received a request from a client that I am not sure if its possible. Does anyone know how to have the name of the ring group show up before the caller ID on an incoming call. The client has several ring groups each with a different DID, and the same pool of users are attached to each of...

  2. Music On Hold for different Ring Groups

    Hey, I have a situation where two companies are merging and there is a requirement to call each others extension, page each other, etc. I have both companies on a 3CX install now and all is working well. Except Music On Hold. The main company in Canada who's 3CX we are using has a custom on...

  3. One-to-many alert Ring Group

    I need to have the ability of dialing an extension which will dial multiple participants into a conference call. I currently have a ring group set up, but when the first person in the group picks up the rest of the group stops ringing (as you would normally expect a call group to work)...

  4. Black/Whitelist for Ring Groups / Paging

    Hello, we are using the Paging feature for announcements of our alarm system. It warns a user that is still in the company late at night that the alarm system will be activated shortly. The feature could also be used to make announcements. The problem is that everyone can call this group and...
    • DevSepp
    • Thread
    • 3cx blacklist paging ring group ring groups whitelist
    • Replies: 2
    • Forum: Server

  5. Ring Group rings phantom extensions

    We've got v14 on this PBX, we had a user leave, sand removed their extension from a pair of ring groups (they ring for 10 seconds go into a queue then ring the second one for 10 seconds and back into the queue). The issue is that once we removed the extension it kept ringing when the ring groups...

  6. Inbound call routing

    Hi All, I have a little issue we have moved from a voip provider that allowed the yealink phones to show new inbound callers even when the end user was on a call, this could allow the receptionist to put the current call on hold to answer the new inbound call and transfer the new call to...
  7. Shadragon

    Allow Any Extension For Call Queues

    Good Day, We have extensions in the 800-899 range. Each 800 block ext has a DID associated with it and we have few spare extensions. When we set up new call queues / ring groups it defaults to the lowest free 8xx ext. I just went through and changed our Ring Groups from the 8xx block to 4xx...
    • Shadragon
    • Thread
    • call queues did ring groups
    • Replies: 0
    • Forum: Server

  8. Forwarding rules on user side

    Hi at all, on adminside you can configure the options to "log out from queue" and "accept calls from ring groupes". But on the client it's not possible. On some scenarios it makes sense but mostly not. Please give all options from the admin panel to the user's forwarding rules.

  9. Log softphone out of queue but not deskphone?

    Hoi! So, I've got a scenario where reception calls come onto my softphone and my deskphone via a ring group, but I'm wondering if there's a way of logging my softphone out of the queue but not my deskphone. Does anyone have any ideas on how this could be achieved? I've tested logging my...

  10. Multiple Inbound Caller ID Prefixes

    We are having a small issue with caller ID prefixing where a call is getting multiple prefixes added to the CID as it passes through our Inbound Rules, Ring Groups and Queues. For example, a call comes in via a particular Inbound Rule named ‘My DID’ and then passes to a Ring Group called ‘My...
    • Matt Campbell
    • Thread
    • caller id; inbound cid did display inbound caller id inbound rulename prefix queue queue caller id ring group caller id ring groups
    • Replies: 2
    • Forum: Phone System / PBX
  11. Levi Koenig

    Ring Groups inside Call Queues?

    Having the ability to place Ring Groups inside of the Call Queues "Call Queue Agents" section would be really helpful. Is there anyway to do this? #1 example of how we would use this: - Polling Strategy for Queue would be 'Prioritized Hunt' - Call 2 people simultaneously (via a ring group) -...
  12. Levi Koenig

    Solved Purpose Of Ring Groups vs Call Queues?

    Running 3CX Professional latest 15.5 I am setting up my companies phone system and I am a little confused as to what the purpose of 'Ring Groups' are vs 'Call Queues'. In what cases would someone use a RingGroup over a Call Queue? After comparing Ring Group settings to Call Queue settings it...

  13. Remote Offices Ring Groups No Audio

    I am trying to figure out why there is no audio on some calls to remote offices. From what I have found, it only happens with ring groups, and does not happen with direct dialing or call queues. In addition, it only happens intermittently with the ring groups. Checking the logs, the only...

  14. Random Forward to One of Two Ring Groups

    Hi, I have a client who wants to forward their Reception's unanswered calls randomly (or alternating) to one of two ring groups, then if unanswered by that ring group, to ring the other E.g., 1. Reception - Incoming from External - Unanswered 2. Random/Alternate RingGroup1 or RingGroup2 -...

  15. Ring Groups

    We’d like to have incoming calls ring multiple extensions before going to the digital receptionist so we setup a ring group but calls go directly to the dgital receptionst without ringing the extensions first giving someone the option to answer the call before going to the digital receptionist...

  16. Ring groups

    If I have a ring group with 5 members and member 1 is on the phone when the ring group is called, member 1 does not get notification of the group being called other than hearing the other members phones ring. If member 1 hangs up before the ring group is answered that member still does not ring...

  17. Ring Group Problem

    Hi all, I've got a problem with ring groups in last version of 3cx. This is the scenario: I would like that any incoming call will be routed, first of all, to a single extension (lobby) and, in case of no response in 30 seconds, all the other extensions had to ring. So I've created 2 ring...

  18. maximum number of calls to one phone

    What is the maximum number of calls one phone can be receiving at one time. The customer is stating that sometimes calls go straight to VM. The customer has 6 trunks and the "I want to accept more than one call at the same time" status is checked for the receptionist. The receptionist is the...
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