Hello,
I currently have 700 users using the WEB V18 app on Chrome. We're experiencing an issue where, when the web application is in the background, the notification pop-ups appear, but there is no ringtone. However, the ringtone does play correctly when the application is in the foreground...
setup ringtone for external calls
I tried, but it seems the 3cx doesn't accept any other than ringtone 3 for external incoming calls, can you please advise how come after so many upgrades of the 3cx we cannot choose which will be the ringtone for the external calls?
ringtone 3 on grandstream...
Since upgrading to v20, I find that I'm always getting Ring1 for both internal and external calls.
If I change the "Default Ring Tone" under Phone Provisioning and re-provision the phone, there is no change.
For IVR and external calls, I also get the same Ring1 even though the template still...
New 3CX hosted installation using Snom D785 phones and FlowRoute SIP trunks.
When placing outgoing calls, the caller initially hears European ("beep beep") ring tones for several seconds while the call is being routed. Once the call begins ringing at the destination, the tones switch to...
I have several Call Queues setup for various purposes.
How can I set a distinctive ring for each of the queues?
The phones in the system are X5U, X6U, X2U, and Yealink W70B
Hi Community,
I'm sorry if this has already been asked - all of my searches lead back to either provisioning issues and/or webclient ringtone.
Is there a way through 3cx with Yealink phones to allow the users to set their own ringtones on the handsets, and not have it reprovision with 3CX?
I...
When will 3CX implement the ability to change the ring tone on 3CX app to allow users to differentiate between an internal call verses an outside call?
Hi team.
I've recently completed my 1st install using a combination of Yealink T43U & T48U handsets with on-site NX32lite.
As it's for a radio station, I need to have handsets in the studios show/flash/indicate incoming calls but do it without *actually audibly ringing*. Can I change the...
Hi 3CX,
I've just been through my first deployment of Snom phones with 3CX, specifically the D717. These are very good quality phones, but the default 3CX Snom template needs improvement. Most specifically, the ringtone fields. They don't actually work for setting the ringtone of external...
Hi there,
Recently the different ringtone for internal and external calls have stopped working since the latest firmware (96.86.0.72) T53.
They have 1 Ring Group, and 1 Inbound Rule - this does not change to Ring13 or Ring2 (what is was before I changed it).
Any suggestions?
PBX is on v18u3
Using 3CX hosted system with Fanvil phones. No recent updates or changes to system that I am aware of.
My staff noted that that incoming ringtone on calls [through a ring group] changed yesterday and are now have the same ringtone as internal calls.
Is there a system wide ringtone setting and...
Is it possible to have a distinct ringtone based on what ring group is being used?
Here is the scenario, Multiple law firms with a shared support staff who are frequently away from their desk with headsets want to audibly tell which law firm is being called.
Currently I have one firm using a...
Hello,
With the Htek 923, I am unable to change the ringtones with 2.0.4.4.50 but once I update to 20.0.4.4.52 I can change them. The only downside is that .52 is not supported in the 3CX management console. The phones appear to be functioning fine, but I'm worried that errors may start...
Hello,
I have set up some htek 923, they have FW version 2.0.4.4.50. I can not get the ring tone to change for incoming calls. I have tried to set it up on the phone, using the 3CX management console, and on the phones IP address web page. No matter what they seem to go back to a default ring...
Our Front-end staff have 4 phones connected to 1 existing Call Queue, they have requested that we change the current ring tone to another. I have tried this through the phone's UI interface but it makes no difference. I have gone into the Call Queues and within the editing screen but have not...