CALL QUEUE DISTINCTIVE RINGER

[sonnyh1]

I have several Call Queues setup for various purposes.
How can I set a distinctive ring for each of the queues?
The phones in the system are X5U, X6U, X2U, and Yealink W70B

 

[Alejandro_3CX]

Hi @sonnyh1 you can set a separate ringtone for the queues.

To do so, go to the pbx management console ---- phones --- options ---- select Use custom ringtones per queue. Note: Each agent will configure distinctive ringtones for the queues. Non configured queues will play the ringtone used for normal calls --- apply the changes.




Then edit the user that is part of the queue --- phone provisioning --- and you will see the following field: Specify a different Ringtone for a particular Queue



Set the custom ringtone for each queue:




Have a nice day!

 

[sonnyh1]

Thank you.
Is there an easy to preview the available ringtones?

 

[Alejandro_3CX]

no, you will need to provisioning and test.

 

[sonnyh1]

Thank you.

That would be too easy

 

[Alejandro_3CX]

you are welcome, have a great week ahead!