self-hosted

  1. Cannot renew 3CX V20 Self Managed license

    We have one customer who has an on-prem Self-Managed 3CX V20 server and their renewal is due in a couple of days. When we try to renew their license, the "Hosted" checkbox is permanently marked. How do we renew their license without converting them to a Hosted instance?

  2. Azure Hosting and Skyetel Trunk

    I've got an issue with a Skyetel trunk for a 3CX host on Azure. I am getting a bunch of "temp failures" on call logs from Skyetel which their support tells me means the call couldn't reach our 3CX host. Inbound callers are reportedly calling multiple times before they can finally get through...

  3. Unable to receive calls or listen to voicemail

    One of our users reported being unable to listen to voicemails in the webclient. They click the play button but nothing occurs (no call to voicemail is made). Additionally, when we tested with the user, we found they were unable to receive any incoming calls, although outgoing calls work fine...
    • selfdesign
    • Thread
    • receiving self-hosted voicemail web client
    • Replies: 0
    • Forum: Web Client

  4. Solved LetsEncrypt Renewal Failure V20

    Hi - our internal system is a self-hosted V20U2 (upgraded from V18 in Mar24). We are using the 3cx.co.uk FQDN Letsencrypt certs - and we have got the below error two nights running now: SSL Certificate renewal has been failed. Error: IpUpdater.FqdnGenerationException: Can not create FQDN in...
  5. apitsos

    Solved 3CX V20 migration from Hosted to on-premises/self-hosted server

    Hi there, I have a case, where the customer has hosted license (Pro 16SC) and they want to migrate their PBX locally, on their own server (self-hosted). The license is expiring next month, so we are preparing this, with the scop to renew it without the hosting option. As usual, I got a backup...
    • apitsos
    • Thread
    • 3cx migration hosted 3cx migration pro license migration self-hosted
    • Replies: 2
    • Forum: Phone System / PBX

  6. Configuration with Synway smg4008 gateways

    Dear Experts, Iam very new to 3cx. We installed 3cx on windows and tried to configure with Synway SMG4008-8G Gateway device. But no luck, not able to setup a simple call center with this gateway. Could you guys please help with the setups, like what i am missing. Is a firewall device is...
  7. Michael Schönburg

    Can one import certificates and activate them later?

    Is it possible under Linux (Debian 10) to import the new ssl certificate for the pbx before the current certificate expires, so that there is no downtime? Does Debian automatically change the certificate or is there no way to replace the certificate for the 3CX without downtime? How do you guys...

  8. Amazon AWS Self-hosted with your cloud provider in Africa (Cape Town) af-south-1 deployment fails

    The AWS Machine Type field is not displaying when deploying an Amazon AWS Self-hosted instance with AWS as the cloud provider in Africa (Cape Town) af-south-1 region. The wizard queries AWS correctly as it is displaying the correct SSH Key information for this and other regions, but the Machine...
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