One of our users reported being unable to listen to voicemails in the webclient. They click the play button but nothing occurs (no call to voicemail is made).
Additionally, when we tested with the user, we found they were unable to receive any incoming calls, although outgoing calls work fine.
We are aware of the common permissions issue and tried the following:
1. Manually setting permissions for the site to the most permissive possible in Chrome and Firefox
2. Resetting permissions and then selecting the most permissive option when prompted
3. Clearing cache entirely
4. Using an incognito browser.
We cannot find any errors in the console or in logs or Events.
How can we fix this issue? Has anyone experienced anything similar?
Additionally, when we tested with the user, we found they were unable to receive any incoming calls, although outgoing calls work fine.
We are aware of the common permissions issue and tried the following:
1. Manually setting permissions for the site to the most permissive possible in Chrome and Firefox
2. Resetting permissions and then selecting the most permissive option when prompted
3. Clearing cache entirely
4. Using an incognito browser.
We cannot find any errors in the console or in logs or Events.
How can we fix this issue? Has anyone experienced anything similar?
