speech to text

  1. Voice to text - Same location

    I want to set up voice-to-text for a client, but I want any response to send the client forward, or at least different responses to send the client to the same location. How do I set up the call flow so that it does at least one of these configurations?

  2. Solved Speech To Text - More than one call flow

    Hello, is it possible to use the same google cloud speech-to-text project for different call flows? Is it okay to use on two different CFDs?

  3. Speech To Text

    Hello, in the voice input setting in the hints field, is it possible to specify exactly which of the options the hint needs to match, or does it automatically recognize?

  4. CFD w/Google Speech to Text not working.

    Hello, I have a new installation and working on the main auto attendant via CFD. I have created the google account and related speech and text configuration as documented. In my CFD app, I have configured the json authentication file for google services. The IVR app runs properly if you use...

  5. Speech to text with whisper

    Hello, I am not allowed to post in "Ideas"... The solution for speech to text uses external workers. This is not allowed for us in Germany regarding the rules of DSGVO. Any plan to integrate a tool like whisper vom OpenAI? (On premise is not lacking hardware power...) Best Regards Daniel Wolf
  6. eric_1487

    Solved Speech to Text IVR Not Working

    Hi all, Starting today, our IVR menu with voice input disconnects the caller after they say something. I cannot find the reason why. I also tried the speech to text demo, and uploaded it to our system with a new JSON file from Google Cloud. I'm attaching the log from the call. Anyone have...

  7. Speech-to-Text not globally but for selected IVR

    currently you can activate speech-to-text but then everybody uses it on every mailbox. Not so good for large companies. It would be nice to have an IVR where it asks, select 1 to speek to a human or 2 to record a message to our ticket system ... or sth like that. And only then there will be...
    • ccpcologne
    • Thread
    • speech analytics speech to text
    • Replies: 0
    • Forum: Server

  8. Google speech to text punctuation

    We're testing out Google's Cloud Speech-to-text API and currently have it running in its most basic form. By default it doesn't punctuate the message at all, and it just spits out one silly-looking run on sentence. It does provide the ability to automatically add logical punction with the...
  9. Chris Walters

    Speech to text app

    I've looked over this guide here and looked at the product demo included in the installation. I have a slightly different request from a client, this is what they want: When a call comes in, the caller is prompted to speak a description of their issue. The audio description is processed...
  10. Sujith Wanigasekara

    Customer Voice Input Save into Text File

    Hi, I use "Speech to Text" to get customer answer for my product promotion. Now I want to get customer voice input into text document or as an Email alert. Anyone experienced this situation please support on this. Or tell me weather this is possible to do.. Ex: customer NIC number or Address...

  11. AWS vs Google Cloud Voice to Text Transcription Accuracy

    We are migrating from Cisco to 3CX. In our current Cisco UCCX call center scripting, calls to our main line would provide clients with an option to "Press 1 to speak the name of the staff member" you would like to talk to. The script would transfer the call to AWS Transcribe and the spoken...

  12. Solved Where can I find transcribed text data for "recordings"?

    Hi I have been through the following steps and configured google's speech to text API. However, transcribed text for VOICEMAIL comes in email but "recordings". Where can I find transcribed text for recording? https://www.3cx.com/docs/voicemail-transcription/

  13. speech to text

    Is there any way to make the customer enter the IVR of 1 when saying 1? for example: When the customer hears an IVR 1. Enter product service QUEUE 2. Enter service QUEUE At this time, the customer says 1, the system automatically judges what the customer says and enters the product service QUEUE
  14. OlegOLP

    MP3 Stereo Recording

    Dear, 3CX. Let's record conversation in MP3 24/32/64 kbit in Stereo (agent/customer). Because of: Voice recognition services uses Stereo to create a dialog (agent/customer). Ex. Yandex TextSpeechCloud (Russia, Turkey). Quality of voice-to-text in Stereo better then Mono. Oktell, Naumen...
    • OlegOLP
    • Thread
    • mp3 speech to text stereo
    • Replies: 3
    • Forum: Server

  15. Documentation for voicemail to text

    The documentation for securing a google cloud speech to text api key is out of date. They now have roles for security and other options/requirements that are not addressed in https://www.3cx.com/docs/voicemail-transcription/
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