transcription

  1. Voicemail transcription hasn't worked for months

    I changed over to the Google Storage Bucket hoping that would fix it. Still not doing the transcription. Not sure exactly when it stopped working but it hasn't worked for months. There are definitely files in the storage bucket, but don't even see my extension. I see about 10 extensions, but...

  2. V20 U3 Google Transcription issues

    Hi all, We upgraded to v20 sometime back and obviously transcription was no longer available. We've recently upgraded to update 3 and reconfigured it to work with Google voice to text transcription. Voicemails successfully land in the Google bucket, and the v2 API reckons it's successfully...
  3. Justin Moors

    Call Recording Transcriptions in CRM

    Hi all I was under the impression that with U3 we'd be able to journal call recording transcriptions and links to the call recording over to our CRM - but I cant seem to make this work. My demo system is running U3 RC and I have Whisper AI configured which is handling the transcriptions etc...
    • Justin Moors
    • Thread
    • call recording hubspot hubspot integration transcription
    • Replies: 4
    • Forum: Hubspot

  4. Multi-Language Voicemail Transcription in 3CX V20 - Feasibility?

    Hi everyone, I’m currently deploying a POC 3CX V20 U3 beta system as part of the upgrade planning for a large V18 deployment update. During this preparatory phase, I’m exploring the voicemail transcription feature, and I noticed that you have to select a single language for transcription during...

  5. Whisper API - Change Endpoint

    Hi there! Is it possible to change the openAI end point to a different service for transcription? Currently running more than $100 a day on transcription but there are a couple of other services that we have found that are 50% cheaper or also have the ability to have our own hosted version of...

  6. Google Transcription Delay

    I am using a hosted instance of 3CX and am waiting for the updated V20 version of 3CX to address the known bug with the VM distribution to ring groups. In the mean time, I have my VM in ring groups being sent out to a group email distribution list to the appropriate individuals. Today I started...

  7. Solved Transcriptions have stopped working

    Hello everybody I just installed version 2 update to unfortunately I'm not able to get my teams voice calls and voicemails to be transcribed using OpenAI's Whisper API could someone please help me figure this out?

  8. Voicemail Transcription 3CX V20 Pro

    I am trying to setup voicemail transcription on an on-premise 3CX V20 install with a pro license, I was following the documentation here and when I got to step 2, I logged into the admin panel, went to System -> Voicemail but couldn't find anything in regards to voicemail transcription (see...
  9. sravasti

    Transcription for Voicemail on 3CX V20 - Pro, or Enterprise only?

    I am on a hosted install, PRO license, and configured Transcription via Google with the old method (using this documentation: https://www.3cx.com/docs/voicemail-transcription/). It worked fine on V18, update 9 . Today I upgraded to V20, and proceeded to follow the documentation...

  10. Transcription

    Hello, I'm trying to set up a method to send call recordings to be transcribed. Is there a way to access the recordings through an outside integration? Maybe API access recent recordings through polling or even better set up a webhook when new calls are recorded so a bespoke third party app...
  11. Connexium Partner

    Speech-To-Text "v2" for audio transcriptions?

    Hello, We got comments that the speech-to-text was pretty poor sometimes (mostly in French). I noticed that there is a V2 of the API, but it seems only the V1 is used (besides a single manual use I did as a test) As you can see, only the v1 is used. Is there a way to use the V2? Seems V2...

  12. Voicemail management / integration recommendation

    We're having an excellent experience with 3CX. When I started I had 15 employees in 2 locations. Now we have 3 locations and 55 employees. We're a medical office with a proprietary medical record system that we love, but sadly it has no API (yet). All of our patient communications are...
    • MichiGanger
    • Thread
    • crm transcription voicemail
    • Replies: 2
    • Forum: Other

  13. Blank transcriptions

    We have enabled voicemail transcription and setup the API on the Google side twice. However, when a message is left, there is no actual transcription. I enabled logging and have looked everywhere, with no avail. Could anyone point me in the direction on how I can troubleshoot this? TIA
  14. Allen_Miller

    Transcription Cost Metrics

    I know it's not large but does anyone have any metrics on what the transcription Bing / Azure cost will be beyond the free period for using this service?
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