user roles

  1. No System Owner -- v20 Hosted AI / 16SC Tier

    I'm still working on setup of my environment for a deployment later this summer. While cleaning up a couple test extensions getting the trunk setup, I think I deleted my system owner. Right now, I am the own user on the instance and have "Owner" role, not "System Owner." What can I do to...
  2. JamieLewisIBT

    Advanced System Manager Role

    It would be really helpful to have a role that allows the following All aspects of the system excluding Backups Upgrades Licencing Integration Advanced System This will allow a customer to manage there own kit but allow us a reseller to have control of "Back End Setup"

  3. Customization of user rights/roles

    Hello, Since version V20, rights and roles are no longer customizable. This means that, especially in our case, often, either there are too many rights in the role, or there are not enough rights in the role. It is impossible to find a happy medium. I propose that the rights of each role be...
    • GroupeLang
    • Thread
    • #custom_rights user roles
    • Replies: 0
    • Forum: Server

  4. Users with "Owner" role can't view reports

    Hi, It seems since the latest v20.6 update (at least since this update is when we have started receiving emails asking why some users cant access reports anymore) users that are assigned the role of "Owner" can no longer view reports. It's my understanding that users with that role should be...

  5. Feature Request: Department Manager and Department Reports

    Hi... so my system is ~500 phones spread out over 25 businesses. We have departments for each location and they have a manger who can pull reports etc. One big downside I've seen so far is those "managers" feel the need to delete Users (extensions) of staff that is not currently with us. SInce...

  6. User Roles Roadmap

    Hi, As many others have posted about, the new (un-customisable) roles often either provide too much access or not enough. In my specific case, one of our clients wants basic users to be able to pick up other users' calls in the same department only, without all the other additional rights...

  7. SOLVED: v20 (20.0.1.731): Receptionist can't change status of users in the same department

    Hi all I'm facing an issue with the roles in 3cx. Based on https://www.3cx.com/docs/manual/access-roles/ a user with "Reception" role should be able to set status and reminders on other users. But fact, it is not working in our customers deployment. I have tested with customers extension and...

  8. Edit/Add custom user roles

    Hi we have a number of customers who have requirements for certain users to be able to have custom access rights. 2 examples are being able to pick calls up (a standard requirement for most of our clients) Being able to listen and review call recordings for compliance. We cant add these...
    • David.Eagle
    • Thread
    • call pick up permissions pickup recording permissions user roles
    • Replies: 0
    • Forum: Server

  9. How to allow Managers to access Admin Reporting section but nothing else

    Hi guys, I'm trying to give the Department Managers enough permissions to be able to see the Admin - Reporting section but nothing else. I really don't want them fiddling with the settings in 3CX because there is too much to go wrong. If I give them the Role of Receptionist or Department...
    • Alex Fogerty
    • Thread
    • new role reports role user roles
    • Replies: 3
    • Forum: SMB

  10. Solved Can't Change an Extension's Role

    We currently have a Hosted 3CX Standard 3 SC Instance. The Issue I'm running into is I cannot change any Extensions Role. I need to have two Extensions that are 'Owners' and have full rights and access to management console. Steps I'm following atm are as follows. 1. Log into Management...
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