Solved Can't Change an Extension's Role

[Ritech Computing Services]

We currently have a Hosted 3CX Standard 3 SC Instance.
The Issue I'm running into is I cannot change any Extensions Role.

I need to have two Extensions that are 'Owners' and have full rights and access to management console.
Steps I'm following atm are as follows.
1. Log into Management Console.
2. In 'Users' tab I select the extension I'd like to change roles for and then click 'Edit'.
3. Once in the Extensions page I go to 'Rights'.

This is where my issue arises.


As you can see from the screenshots I'm unable to change this Extension to an Owner. As well as not being able to 'Allow access to 3CX Management Console'

More Info: when viewing the First Extension created (one that cannot be deleted). It also shows its role as 'User' and not 'Owner'. (This 'Extension' is the one I'm using to configure the Instance).
Here are some screenshots of what I see when viewing the original 'Owner' Extension. I'm unable to change the Extensions role to 'Owner'.




If i've left out some helpful information let me know and I will provide more info.
I'd also like to know if having the original Extension as 'User' will cause me any major headaches/problems down the road.

 

[JohnS_3CX]

1. Log into Management Console.

The user you are logged in with probably doesn't have the rights to make the changes.

 

[Ritech Computing Services]

you were correct. All sorted now, can you please lock this thread.