version 20

  1. NickKulkarni

    T42U configured by dial out fails with Emergency Calls Only shown

    Version 20.0 Update 7 (Build 1080 Release) self hosted on premises Phones are T42U Firmware 108.87.0.16 We have a pair of these purchased refurbished. Both configure but weirdly with Outbound Proxy set to enabled and populated with an IP belonging to another company. I can manually...
  2. JohnWoodCC

    Backup to Google question

    Ever since we upgraded to v20 and put our backups in GCS, it hasn't kept our four daily rotations. i just noticed this yesterday when i logged into our Google Cloud account, and saw our four backups with yesterday's date of creation on all of them. In v18, and when they were hosted locally on...
  3. Leo_B

    v20 migration between two VMs: public IP question

    Hello, I suspect I'm asking this for the hundredth (or maybe thousandth) time. It's simple: there's a VM running a working v20 instance, and for various reasons, I need to move this PBX to another virtual machine, which will inevitably result in a change of public IP. The question is, what's...
  4. JohnWoodCC

    Multicast to just a particular location

    We are a community college with our main campus, along with four other sites. Our Campus Police came to me a while back to see if it was possible to use the phones as a paging system to use for emergency use. I said the phones could do that, but would need to look at how it would be configured...
    • JohnWoodCC
    • Thread
    • multicast paging version 20
    • Replies: 5
    • Forum: Yealink

  5. HELP! License Key Is Incorrect

    Hello All, my license key on my on prem Build 18.0.9.31 stopped being able to reach the activation servers and it expired. This opened a huge can of worms and my system is dead in the water. In hopes to upgrade to the latest version 18 and fix the activation servers, I ran a backup, uninstalled...

  6. v18 --> v20: Block Remote Tunnel, App, Webclient

    Hello All, Is there a V20 equivalent to the three following v18 features available per extension or have these been removed for v20? 1.) General --> "Enable Web Client/Desktop App" 2.) Phone Provisioning --> "Blocks Access to 3CX Apps / Web Client" 3.) Options --> "Block Remote Tunnel...

  7. Pre Version 20 Upgrade - Phones Provisioned link is done via IP

    Hello! I am upgrading to version 20 next week and I have a question about my IP phones. Most of our hard phone are provisioned via the local IP interface (ex.http://10.1.1.1:5000/provisioning/xxxxxxxxxxxx). When we upgrade to version 20 will these auto re-provision or will I need to do something...

  8. Error Internal server error occurred. Please contact administrator on Call report

    Hello 3CX team; I found this issue after upgrade 3CX system from V18 to V20 Update 3 last night, Call report and Call Cost By Extension Dept is having issue while another report Queue Statistics, Agent Statistics, or logs are working fine how to solve this error? please help.
  9. JohnWoodCC

    3cx webclient v20 issues

    Since we upgraded to version 20 update 3, the webclient shows a lot more extensions than before. It shows our classroom extensions, which had never been shown before. The classroom department, which has been set for years, is configured not to publish. Is there another setting that needs to be...
    • JohnWoodCC
    • Thread
    • desktop app v20 department version 20 web client
    • Replies: 2
    • Forum: Web Client
  10. JohnWoodCC

    new 3cx desktop app doesn't show users in departments

    We upgraded to version 20 last week, and now the 3cx desktop app, does not show people in their departments. The departments are listed, but if you click on one, it does not show users that are assigned to that department. If I click on ALL, it will show all users. I am logged in as the system...
    • JohnWoodCC
    • Thread
    • 3cx desktop app version 20
    • Replies: 2
    • Forum: Windows
  11. JohnWoodCC

    3cx v20 U3 transcription\backup issue

    A couple of days ago, I upgraded our 3cx to version 20 update 3 from version 18. The upgrade went smoothly. I am running into two issues: 1. Google voicemail transcriptions are no longer working ( I followed the instructions listed on https://www.3cx.com/docs/manual/google-speech-api-v2/) to...

  12. unable to make changes to any of the existing extensions on V20 Update 2

    I'm unable to make changes to any of the existing extensions. For example, if I try to make an extension a system admin or owner, or simply change the first name for an extension, I get redirected to the 3CX talk tab, where I need to choose a friendly name, which I guess is now a mandatory...
    • dza
    • Thread
    • extension changes version 20
    • Replies: 5
    • Forum: Other

  13. Display the SBC version in V20

    Hi, Like in V18, display the SBC version in the list and in details of one. After the upgrade to V20, SBC can still runs in the 18.1.36 but we have no clue to confirm that other that connect directly into one to plan a migration into debian 12. Something like this. Thank you.

  14. Upgrade from Pro to Enterprise for V20

    Hi, I have a Pro license. When I install the alpha version, or perhaps the next beta of V20 to upgrade the Windows V18 - on premise configuration, I understand the license will be upgraded to Enterprise for the duration of the license. Can anyone tell me if that upgrade is done automatically, or...

  15. Outbound SMS No Documentation

    I recently upgraded to version 20.0 for 3cx and I am trying to set up text messaging, but I see no reference on how to set this up for outbound new SMS. I can chat to my other employees through the chat, but I cannot send any new SMS or MMS. The 3cx documentation only references inbound sms. I...
    • cbarrett
    • Thread
    • flowroute sms outbound version 20
    • Replies: 2
    • Forum: SMS

  16. No Generic SIP trunk in V20 hosted by 3CX

    When I tested V20 a few months ago, there was an option for adding a Generic SIP trunk which was good news as we have worked with a SIP provider that is no longer supported by 3CX and we wish to continue to use them. I have now setup 2 hosted Business licenses for new clients but I am unable to...
    • dmcomputing
    • Thread
    • generic sip trunk sip trunks version 20
    • Replies: 2
    • Forum: Other
  17. rbergthold

    firmware update to version 20

    i have a system that has weak passwords on their phones. Will that cause them not to work with version 20 update? i am working on getting them updated; but to get all of the systems I need to get done by May 31st, i would like to know if I can just update this system without phones dying, lol!

  18. Version 20.0 - DTMF?? WTF ??

    Hi All. I've been upgraded from Version 18 to Version 20.0 Update 0 (Build 1620 Release). I had actually logged in to assign some DTMF extensions to my users - in the digital receptionist. But alas, the option for DTMF is no longer there. Just menu to press from 0 to 9 !!!! Will this be...
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