Hello,
currently our team-members enter the time, they will return to desk in extension status message on their 3CX-App. This way callers are being informed when the staff is availble again rather that only being informed the staff isn't availble right now. The Call-Flow-Script reads that extension status and tells the caller this information.
We want to move from such complex CFD Scripts to AI Personal Assistant for each staff.
I wonder, if there is a variable available we could provide the AI Personal Assistant in order to retrieve that Extension Status Message. Maybe there is a much better way, but until now Extension Status Message is the only way that staff can place their availability information.
As I tried to chat with AI-Extension sucessfully, I wonder, if I can put that AI-Extension as Destination for WhatsApp-Chats during Holidays. So every chat could be answered automatically.
currently our team-members enter the time, they will return to desk in extension status message on their 3CX-App. This way callers are being informed when the staff is availble again rather that only being informed the staff isn't availble right now. The Call-Flow-Script reads that extension status and tells the caller this information.
We want to move from such complex CFD Scripts to AI Personal Assistant for each staff.
I wonder, if there is a variable available we could provide the AI Personal Assistant in order to retrieve that Extension Status Message. Maybe there is a much better way, but until now Extension Status Message is the only way that staff can place their availability information.
As I tried to chat with AI-Extension sucessfully, I wonder, if I can put that AI-Extension as Destination for WhatsApp-Chats during Holidays. So every chat could be answered automatically.
