Solved ‘Ring All’ doesn’t

[gsc-unixux]

Good day dear All,

‘So upon configuring a Ring Group to ring all I found out after protracted debugging that it just doesn’t ring all, at least not in the expected sense of the word. Some extensions on the list may or may not be instarung - that is, a handshake just enough for a "missed call" notification but not an actual call. Only one extension is properly rung when the group is dialed.
Any ideas why this may be ?

Thank you
unixux

 

[Evolute IT]

Make sure the other extensions are on the Available status and that this status has "Accept calls from Ring Groups" enabled.

 

[leejor]

Some information about your setup might help.

https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Are the sets are using STUN, behind an SBC, or local to the server? Are they all in the same location? Is it the same sets, having an issue, each time?

 

[gsc-unixux]

There is no STUN or SBC and everything is local (relatively, as multiple switches are involved and I've seen VLAN hiccups that hopefully won't impact this).
Re-checking the Available status and Accept from Ring Groups seems to have helped the issue and now everyone who is supposed to ring does. Thanks a lot for your help !