15.5 64 Sim. Calls to 32

[A.J. Casparro]

I am looking to downgrade from 64 sim calls to 32. I have read that I will have to do a full backup>uninstall>reinstall, is this true? Or can I simply replace the license key in the admin portal?

We are running 3CX 15.5 Update 6 locally.

 

[cobaltit]

When v15.5 originally came out you had to do those steps (and release FQDN) but now you can just replace the key. There's a button in the license section:



If you don't already have the new key we can help with that.

 

[YiannisH_3CX]

Hello @A.J. Casparro

Please note that you can also downgrade your existing key without having to change anything in the management console. Your reseller can do that for you.

 

[A.J. Casparro]

My reseller stated that I couldn't downgrade my current key, instead I have to get a new key.

Has this changed recently? Maybe they're just behind times...

 

[YiannisH_3CX]

Your reseller may be correct as they might not be able to do the change. If you are the owner of the key you can contact our costumer support team and request more details for your key.
https://www.3cx.com/company/contact/

 

[cobaltit]

Sounds like they might be behind the times if you had to come here and ask about the replacement key . Then again, 3CX is a moving target when it comes to licensing so it can be tricky to keep up.