15.5 Where is the "USProgressTone" or ringing tone...

[godskitchen]

Hello all,

I have a client who just upgraded from v11 to v15.5

They do not want the hold music on a Call Queue when a customer calls, they want a normal ringing sound for the customer.

In v11 I just used the "USProgressTone" .wav but I can not find it in v15.5 or any progress/ringing tone that the caller hears.

I dont want to reuse the tone from v11 as it sounds awful.

I know v15.5 has a good quality sounding tone as when I set the incoming calls to go to a Ring Group and not a Queue it sounds perfect...... I just cant fine it anywhere!

Can anyone help please?

 

[Saqqara]

Are you saying within the Call Queue setup - Music on Hold, when you click on the down arrow you do not see USProgressTone

 

[godskitchen]

Are you saying within the Call Queue setup - Music on Hold, when you click on the down arrow you do not see USProgressTone

Thanks for the reply....

Yes I do see USProrogressTone in the drop down, I honestly thought it was me who put it in that location, seemingly not.

That is the file I am using in place of the onhold music file.

However it sounds awful when used as the in hold music, the quality is reduced from when it is used for the ring groups

 

[YiannisH_3CX]

The usprogresstone is not the same file as the ringing you are listening to when calling a ring group. What you hear when calling a ring group depends on the device you are calling from. When calling a ring group the PBX will send a ringing message back to the endpoint and the endpoint plays the sound you are hearing. When calling from an external number the PBX will send the ringing message back to the provider and the provider will send ringing to the caller. If the usprogresstone file is not sufficient then you can find different ringing file, convert it to the appropriate format and use that one for the queues.