16.0.7.1078 - Call History for Attended Transfers

[jetpigeon]

Good Afternoon All! First post but I need some guidance please;

It seems that on mobile apps and the web client, call history of an attended transfer shows as the transferring extension, rather than the original calling number. Even though the original calling number is displayed whilst on the call.

Interestingly, history works fine on a desk phone for the same extension.

I've searched the forum and found multiple un-answered posts about this (below) and there does not seem to currently be an answer. As more clients are now working from home from a mobile-app and web client, this is becoming an increasingly common question, that I'm currently unable to answer. Your thoughts would be greatly appreciated.

Thanks in advance,
Al

https://www.3cx.com/community/threads/call-history-number-for-attended-transfer-in-web-client.73919/
https://www.3cx.com/community/threads/external-calls-in-call-history-logs.76392/
https://www.3cx.com/community/threads/transfer-only-show-the-ext-of-the-receptionist.70807/
https://www.3cx.com/community/threa...nsfer-in-your-call-history.54979/page-2#posts

Device Info:
Phone Model: All iOS & All Android
+ All webclient on all browsers.


EDIT:: added info required as per forum guidelines.

 

[FrankAC]

Unfortunately 3CX still doesn't support this basic function yet. I am waiting for this function too.
Please feel free to vote up the ideas to implement this into 3CX very soon:
https://www.3cx.com/community/threads/show-caller-details-when-attended-transfer.48925/
https://www.3cx.com/community/threa...-b-number-is-shown-instead-of-a-number.74442/

 

[jetpigeon]

Thanks for the reply Frank, much appreciated.

It's a shame to hear that it's seemingly by design or just not implemented. I have up-voted both of your links - thanks for sharing.

Fingers crossed for a speedy resolution!

 

[jetpigeon]

Sorry one last query; does anyone have a work-around for now?

I've tested with a blind transfer and it looks like that works? Other than that I've just suggested that the client writes the number down whilst they are on the call until we have a definitive response from 3CX, less than ideal but otherwise they are totally stuck.

 

[FrankAC]

You are right with all this.
We go live tomorrow with 3CX and i have to explain this big issue to the users.
My workaround yet is to mark the origin caller ID in the Webclient popup while phone call and paste it into the dial field e.g.
Better solutions are welcome.

 

[NickD_3CX]

This behavior has been like this for many many years.
We are thinking of trying to change this if possible at some point in the future. I can't give a time frame but it is on our radar.

 

[FrankAC]

Yes, please! Thanks.

 

[cjt]

Please please implement this, it's a huge complaint from our users they can't see the number in history to call back or look up to add to our client database etc.