18.0 (Build 461) Multiple Queues Wrap Up Time

[BigT55439]

Hello,
This has been brought up for previous versions of 3CX and I thought it was fixed. We are experiencing issues with agents in multiple queues where Wrap Up Time (Currently set at 2m for all queues) is not being respected between queues. If an agent ends a call in queue 1 they should be given 2m before receiving another call. Instead, they receive a call from queue 2 immediately when finshing their call from queue 1.

Please advise on if this is still an issue in 3CX.

 

[EKqkeQ82]

Hi,

Just chiming in to report I'm also seeing this issue for a user in two queues with a 4 minute wrap time in each queue on version 18.0 update 5 (build 418).

 

[Christian SCG]

We're seeing the same thing on v18.0 Build 418. Doesn't seem to respect wrap up time even if calls are coming in the same queue but an agent is logged into multiple queues. Haven't tried restarting the queue manager service yet. Does anyone know what happens to calls holding in a queue if you restart the queue manager service?