2 calls exact same time

[gpollom]

we are having a problem that when 2 calls come in at exact same time one of the calls ring and the other one goes directly to answering service. any ideas?

 

[PanagiotisL_3CX]

@gpollom

Can you provide a bit more info on the routing please? For example, where are the inbound calls routed? To a queue or ring group, or directly to an extension?