2 different Out of Office destination

[ksanch6]

Hello everyone,

One of my customer has different offices with different DID for each office. Each office has its own working hour and opening days and one of these offices is closed during the week-end. During the week days I'm able to forward calls regularly using the outside of the office hours destination. But during the week-end I would need to forward the call to a different destination.

I don't know how to do it without using Call Flow Designer. Is there any way to do it directly on the web ui ?

Thanks for your informations.
Best regards.

 

[cobaltit]

Unfortunately 3CX lacks a little bit of flexibility in their time-based call routing. Nested conditions would be fantastic. So the next best option (aside from CFD) is to use one or more dummy extension and extension specific office hours to handle this.

 

[AWS2P]

just add an exception in extension for WE to forward elsewhere

 

[ksanch6]

Thanks guys, I will try to redirect to a dummy extension with an exception on it for the week-end. Thank you very much for your answers !

 

[AWS2P]

if you try with exception you are not obliged to use a dummy Ext., just set exception on concerned extension