2 extensions and call at same time end up in a 3 way call.

[about]

hi,

ive got a client reporting that they have had on a few occasions where 2 people answer the call at the same time they end up in a 3 way call with the caller.

This clients uses the windows client (and mobile app) exclusively.

Again as this has literally only happened twice in 2 months, i cant reproduce with high logging.

ive also found a few posts in the forum of reporting the same thing.- so there must be an issuewhere the system isnt checking if its already answered before the cancel SIP is been sent.

hopefully this can be resolved in the next update.

thanks

stuart.

 

[about]

i can confirm on both occasions one user was using a phone app...... i think in another thread it was mentioned there is a small window that this could happen in.

However i still believe there should be a fix that rejects any subsequent answers after the first.

 

[JohnS_3CX]

Hi,

Indeed there is a small window of opportunity where this may happen (due to mobile apps having more tolerance to compensate for network delays).

This would mostly affect cases where you have a ring group for example where 1 call polls more than 1 extension.

 

[about]

yes exactly that.

just out of interest is this reported as a bug? and likely to get resolved?