2nd call hangs up the 1st call

[Srdan]

Hello,
I have a weird problem with our Android phones: one is in the call, a 2nd call comes in, and the first call is automatically hung up.
We are on v15.5 and Android apparently needs a legacy app. iOS doesn't have any problems though...
We are also not yet on the v16, since it's very new, but that shouldn't be an issue here?
Can you tell me if this can be fixed?
Thank you.

 

[JohnS_3CX]

Hi,

In July 1st 2020 V15.5 will reach end of life, and will no longer be supported by 3CX, and the legacy app will also be deprecated, so if it does have any issues they will not be fixed.

V16 has been out officially for over a year (March 2019) and has reached service pack 5 in maturity. I would suggest to upgrade immediately, because starting from next week when the new iOS app comes out, none of your iPhone users will be able to make calls on V15 as soon as their phones auto-update.
The issue you described above will be the least of your worries at that point. https://www.3cx.com/blog/releases/apple-push-update-windows/

We can help you with any questions you may have for upgrading, but this here is a good starting point:
https://www.3cx.com/docs/upgrading-pbx-v16/

 

[Srdan]

Oh how very embarrassing. Thank you. Update has been done, apps up to date, still checking with all users, but seems to work fine with those who gave feedback.

 

[JohnS_3CX]

That's really good to hear, and if you do come across any issues we will be glad to help.

As for the iOS app all the users' phones should update automatically as soon as we release it, so you shouldn't need to do any further actions from your end.