2nd out of hours function

[about]

Hi,

Bit of an odd one..... i have a client who wants to route calls differently at different times.

the basic setup is.
office hours are 0845-1700 mon to sat - calls ring group
office closed at all other times. - diverts to an answering service.

I have this working fine with the routing on the incoming call trunk, for office hours.

The issue is that he wants to have it so on wednesday the office is closed between 0845 and 1200 but he wants the calls routed to voicemail rather then the answering service.

I have setup an extension and set its office hours to 845 - 1200 wed only. Then set the forwarding to the voicemail in these times and answering service outside these times. then the trunk our of hours actions to goto this extension.

The problem is that this extension doesnt seem to be auto setting to available in these hours. it works if i manually set the status.

Is that because there isnt a phone attached?? or someother reason?

any other ideas on howto have this functionality?

Thanks in advance.

Stu

 

[diamond9]

you are better off with a call flow app on this one, during the times you want to send to VM you can set the option of the extension to VM without changing the status of the extension, ill send some examples in a second

 

[Saqqara]

As above , but you need Pro or Enterprise license

 

[about]

awsome, dont know why i didnt think of a call flow designer.

great idea, and very flexible!!

thanks for taking the time to answer!