3 DID's all are routed to one number

[comp4all]

Hi All,

system details:
latest 3cx on Google cloud.
I have 3 SIP trunks configured with 3 different DID's.

for some reason as of today, all calls are routed to 1 number.
Any ideas why this can happen?

 

[leejor]

3 SIP trunks, or one trunk, with 3 DIDs?
Check the 3CX Activity Log. Make sure the numbers match the rules.

 

[comp4all]

Check the 3CX Activity Log. Make sure the numbers match the rules.

Where can I find the activity log?

 

[leejor]

Read through this...
https://www.3cx.com/community/threads/cfd-app-log-levels-what-details-are-in-a-given-level.65288/

 

[comp4all]

Read through this...
https://www.3cx.com/community/threads/cfd-app-log-levels-what-details-are-in-a-given-level.65288/

Thank you for that.
I don't see the call details just a lot of authentication errors.

 

[comp4all]

Thank you for that.
I don't see the call details just a lot of authentication errors.

I get this:
04/01/2020 3:09:09 PM - [CM503003]: Call(C:3): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483

I'm not sure what happened, yesterday everything worked perfectly

 

[leejor]

That's not a lot to go on. You need to post the incoming call log(s) from the initial Invite.

 

[comp4all]

That's not a lot to go on. You need to post the incoming call log(s) from the initial Invite.

found the issue, I'm using multiple trunks from the same MSP.
I UNCHECK the 'Call Source Identification' in the 'Inbound Parameters' tab for the SIP trunk under the 3CX Management Console. that did the trick.