30seg queue

[sebastian.rojas]

8|

Hello

I have a doubt, because a i created a new queue with the agents activated, but when the call enters the queue
i have to wait 30 seg before the call goes to any of the agents
how can i pull off that 30 seg waiting?


Thanks for your help
Best Regards

 

[leejor]

Are callers listening to a message during this time, or just hold music?