365 Integration: Missing users in contacts & calendar sync

[judeISD]

Hey, hoping someone can help. I've turned on 365 Integration a couple of days ago. Under the user sync tab, I'm able to select 'only these users' and all my 365 users are available. This is also true of the Sign In tab. However, in both the contact and calendar sync tabs, only around half of my users are available to select. I thought this might mean that 3CX is still syncing, but it's been over 48 hours now. Any ideas?

 

[Charles_3CX]

Do the users who do not show up under the contact and calendar sync tabs have the appropriate 365 licenses applied to their accounts?

https://www.3cx.com/docs/manual/microsoft-365/#:~:text=Microsoft 365 Business,E3 or E5

 

[judeISD]

Hi Charles, yes all users have Business Standard applied to their accounts.

 

[Charles_3CX]

Do they all have first and last names configured on their 365 accounts correct?

Also, check that under their Azure ad account the users are set to user type = Member and not Guest.

 

[judeISD]

Many thanks Charles, the missing users did not have any user type assignment in their Azure AD accounts, which is odd, but anyway have given them the 'member' property and they have now appeared!

 

[Charles_3CX]

Thats great. I am glad to have assisted.