3CX 16 call recording

[it.petrocas]

Dear Team,
We had 15.5 free (standard) and call recording was enabled per extension, today we decided to update to new 16 version as presentation look amazing.
But after update recording option is grayed out and menu disappeared from left side, if anything changed in v16? from licensing side?

So we don't have a recording functionality in free edition any more?
Thanks

 

[JohnS_3CX]

Hi,

Please take a look at our new plans and pricing scheme as there have been changes with the release of V16

https://www.3cx.com/ordering/pricing/

 

[Saqqara]

V16 standard does not include call recording. https://www.3cx.com/ordering/pricing/

 

[Danielg]

Hi Team
Ive read the above but when you have paid for a standard licence with call recording enabled in v15+ then upgrade to V16 (automatically) and find its been removed its very disappointing.
I would have through the current features of v15+ would have been honoured at least until the anniversary of the current subscription. If we were to upgrade to Pro, who's to say features wont be removed from Pro to enterprise in a future upgrade. Is there no transition period available to standard users?

 

[JohnS_3CX]

@Danielg if you have the paid version then your license should be upgraded to Pro automatically so you can keep your features. If this didn't happen, go to your License tab and click Refresh License. In case you need help PM me with your key and I can provide assistance.