Hi Guys,
TLDR: Im essentially locked out of my account and 3cx not only straight up lied to me, but also lacks the capacity to assist with rectifying the issue.
I haven't had much luck with 3cx channel manager so I thought I would try my luck here. I had a 3cx account with my previous employer which was registered under my employee email at the time ([email protected]). I had all of my certifications on there (Advance certified) as well.
Long story short. The company (abc123) closed down and no longer exists so I have no way to contact them to get access to the mail. I was told to use the forgot my password link and have the system send an email to the account (Send an email to the account I have no access to and which no longer exists)
The company domain has been re registered by someone else and this person doesnt have any MX records set for the domain and there is no contact number for them at all (I tried the domain registrant contact listed in whois with no success). 3cx support in an email said to me, I could try to buy the domain and have the email rerouted after I can get access to the DNS. (The domain which is purchased by someone already with no contact information on it)
SideNote: Back when the company (abc123) closed down. I did contact 3cx and ask them to dissociate my account from the company and change the email to my personal email address. They advised me that they have done (see attached email). But upon checking today, I can safely say this was a complete lie since my new email address comes up as not found and the old email address ([email protected]) still exists and they can send password reset links to.
At this point. 3cx support (not sure if im allowed to post the channel managers name here) to kind of summarized it, "Even though we lied to you, we dont care, you have to redo all of your certifications from scratch again."
The channel support person was not really interested in hearing me out about the issue and came across as kind of rude/annoyed that he had to call me and tell me all of this.
So my questions are:
a) has anybody been able to change the email address associated account successfully.
b) has anybody experienced such utter rubbish support from their channel manager/lies from 3cx or is that just
me?
TLDR: Im essentially locked out of my account and 3cx not only straight up lied to me, but also lacks the capacity to assist with rectifying the issue.
I haven't had much luck with 3cx channel manager so I thought I would try my luck here. I had a 3cx account with my previous employer which was registered under my employee email at the time ([email protected]). I had all of my certifications on there (Advance certified) as well.
Long story short. The company (abc123) closed down and no longer exists so I have no way to contact them to get access to the mail. I was told to use the forgot my password link and have the system send an email to the account (Send an email to the account I have no access to and which no longer exists)
The company domain has been re registered by someone else and this person doesnt have any MX records set for the domain and there is no contact number for them at all (I tried the domain registrant contact listed in whois with no success). 3cx support in an email said to me, I could try to buy the domain and have the email rerouted after I can get access to the DNS. (The domain which is purchased by someone already with no contact information on it)
SideNote: Back when the company (abc123) closed down. I did contact 3cx and ask them to dissociate my account from the company and change the email to my personal email address. They advised me that they have done (see attached email). But upon checking today, I can safely say this was a complete lie since my new email address comes up as not found and the old email address ([email protected]) still exists and they can send password reset links to.
At this point. 3cx support (not sure if im allowed to post the channel managers name here) to kind of summarized it, "Even though we lied to you, we dont care, you have to redo all of your certifications from scratch again."
The channel support person was not really interested in hearing me out about the issue and came across as kind of rude/annoyed that he had to call me and tell me all of this.
So my questions are:
a) has anybody been able to change the email address associated account successfully.
b) has anybody experienced such utter rubbish support from their channel manager/lies from 3cx or is that just
me?
