3CX ACT! Integration

[Philip Darnell]

Hi

I am trying to setup the 3CX ACT! Integration for a customer and having a few difficulties, The TAPI Driver works fine and can dial out from ACT! but I can't get incoming calls to communicate with ACT! (I must have input some settings wrong) Is there a way to look to see if the 3CX plugin is failing to log into the database?

The pad file is saved on a server and accessed through the network path ie //server/ACTDATA/act17.pad

So i have it set as a local file as attached and the username and password used to logon.

 

[Philip Darnell]

I can see the following in the logs:

03/11/2017 09:38:53 - CallStatusChanged - CallID='1685:2' - RealTimeCallID='1685' - Incoming='True' - OtherPartyNumber='0**********' - State='Ringing'
03/11/2017 09:38:53 - Call arrived - contactNumber='0**********' - callType='Inbound' - callId='1685'.
03/11/2017 09:38:58 - CallStatusChanged - CallID='1685:2' - RealTimeCallID='1685' - Incoming='True' - OtherPartyNumber='0**********' - State='Connected'
03/11/2017 09:38:58 - Call connected - callType='Inbound' - callId='1685'.
03/11/2017 09:38:58 - An error occurred processing a call connected event: Object reference not set to an instance of an object.
03/11/2017 09:39:05 - CallStatusChanged - CallID='1685:2' - RealTimeCallID='1685' - Incoming='True' - OtherPartyNumber='0**********' - State='Ended'
03/11/2017 09:39:05 - Call ended - callType='Inbound' - callId='1685'.
03/11/2017 09:39:05 - An error occurred processing call finalization: Object reference not set to an instance of an object.

 

[Andreas Paradisiotis]

Here is a guide how to configure act! with 3CX