hi guys,
Hope someone can help me.
Since the update to v16 we have the problem our reception can't transfer calls from outside our company to a collegue . In the management portal
Extension --> Rights --> perform operations ( divert,transfer,pickup the setting is active. As role user and management .
But in receptionist view / q manager /
she still can t transfer the call to another person the function is not showing up . : ''strange thing it works if we have a internal phone call then the function is visible.
Already tried : remove appdata / roaming
Clean install client windows
Phone server up to date
Tx in advance
Hope someone can help me.
Since the update to v16 we have the problem our reception can't transfer calls from outside our company to a collegue . In the management portal
Extension --> Rights --> perform operations ( divert,transfer,pickup the setting is active. As role user and management .
But in receptionist view / q manager /
she still can t transfer the call to another person the function is not showing up . : ''strange thing it works if we have a internal phone call then the function is visible.
Already tried : remove appdata / roaming
Clean install client windows
Phone server up to date
Tx in advance
