Unsupported 3cx and akuvox IT82 indoor monitor - 3cx thinks call was taken

[kdp]

I'm trying to integrate akuvox IT82 indoor monitor with 3cx

when the indoor monitor receives a call from the doorbell, it makes 3cx think it has taken the call, and the other members of the group call don't get the call anymore
any suggestions on how to solve?

 

[leejor]

I would assume that an auto-answer feature is enabled.

https://ticket.akuvox.com/support/solutions/articles/48001153477-how-to-enable-auto-answer

 

[kdp]

no auto answer is disabled

 

[JohnS_3CX]

Your device probably has intercom preview enabled, you need to disable it otherwise it will mess up your ring groups.

We have seen similar behavior in other devices that use preview and we don't support that because it causes this exact problem you describe.

And yes, they actually do answer the call, they just don't tell you about it. A capture should confirm if that is indeed the case.

 

[kdp]

indeed, intercom preview was enabled
changed to preview through rtsp and now all is working fine